Description About the Role:We are seeking a dedicated and detail-oriented Customer Service Representative to join our team on a part-time, temporary basis. This position plays a crucial role in managing client accounts, processing orders, and providing top-notch customer service. As we transition to a new structure within the department, responsibilities will be consolidated, and you’ll play an active role in shaping this evolution.Key Responsibilities:
Process and manage customer orders (FedEx and UPS) for same-day fulfillment
Perform accurate data entry and maintain up-to-date account records
Handle client relations and account management, including occasional upselling and product knowledge assistance
Build strong relationships with customers and internal team members
Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring timely order processing
Requirements
Hard Skills:
Ability to type at least 45 WPM and proficient in 10-key typing
Data entry experience with a strong attention to accuracy
Basic proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
Light retail experience and familiarity with sales orders is a plus
English proficiency (speaking, reading, writing); Spanish is a plus
Soft Skills:
Friendly, helpful, and customer-focused demeanor
Ability to quickly learn and memorize product SKUs and customer shipping details
Excellent work ethic: dependable, punctual, and detail-oriented
Thrives in a fast-paced environment with the ability to multi-task and meet deadlines
Team player who builds positive relationships with colleagues and customers
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
