Description Our client is inviting applications for the position of Customer Service Representative. The chosen candidate will interact with customers to provide information, address inquiries, and handle complaints. Solving customer problems, enhancing customer satisfaction, and fostering the development of business are some of the essential tasks of this role.Responsibilities:
Manage large amounts of incoming calls.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints and provide appropriate solutions.
Requirements
Proven customer support experience or experience as a Customer Service Representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
High school diploma; additional certification in Customer Service is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
