BACKGROUND:HP Inc. brings together a portfolio that spans printing, personal computing, software, and services to serve over 1 billion customers in over 170 countries. Innovative and adaptive, we've grown with the industry for decades, from instruments to calculators to computers, printers, and 3D manufacturing. Today, we are building a Future Ready HP, known for more than just the great PCs and printers we sell today, but also for new services and industry-leading innovations, ensuring that every experience we provide is connected, personalized, and optimized for our customers, partners, and employees.HP's Digital & Transformation Organization, spanning Digital Strategy and Solutions, Customer Experience, Data and Analytics, Business Technology Solutions, and Digital Value Capture, is at the core of this transition. We are focused on delivering world-class and disruptive technologies, tools, and processes to help transform HP into a more digitally enabled, customer-focused, innovative, and agile company.From customer to employee experience, from front to back end, we are committed to delivering superior business value and driving operational excellence to transform the customer experience and impact the future of work. We are focusing on putting HP in the best position to drive extraordinary contributions to humanity, furthering the company's ambitious goals to make the world more sustainable, equitable, and inclusive.OVERVIEW:The Director of End User Services will report to the VP of Employee and Infrastructure Services and provide the progressive leadership and vision needed to support HP's technologies that flawlessly serve our customers daily. The leadership provided by the successful candidate will create industry-leading IT services that directly support end users.The Director of End User Services role within this team is to guarantee operational excellence by managing the platforms and services that support HP's worldwide end users, ensuring strategic direction, modernizing efforts, and maintaining operational reliability and performance. Understanding the Service Now platform and the value its modules bring to the company and allowing the right mix of automation, monitoring, and analytics is core to the role. Sustaining growth relationships and ensuring accountability with vendors is also vital. Using the right platform tools to provide data center and end-user automation is critical to our success.ACCOUNTABILITIESThe ideal applicant should have business and financial insight, technical proficiency, a cooperative spirit, and be a proactive initiator with excellent communication, leadership, and organizational skills. They must be capable of working with various groups at once and excel in a rapidly changing, international setting.
Work closely with architecture, engineering, and Employee Experience organizations to successfully deploy world-class solutions in our IT environment.
The ability to manage the growth and maturity of HP's complex CMDB is a core competency for the leader in the position.
Manage End User Services budget (capital and expense), and ensure dependable, secure, and cost-effective delivery of services.
Shape and deliver next generation employee services in partnership with leading enterprise technology and managed services vendors.
Enable HP Inc workforce and partners productivity by designing and delivering innovative workplace end user technologies and connectivity.
Deliver on HP Inc.'s strategic objectives to transform IT Infrastructure and Operations into an innovative, agile, and lean organization providing database, platform, and end-user services.
Build and lead a globally dispersed team.
Vendor management
Create strategic and tactical operations, resource plans, goals, and organizational priorities based on business and IT roadmap.
Custodian of DC hardware/software and DB/platform technologies in operations and champion continuous improvements and incremental improvements in these areas.
Develops strategic and tactical plans for operations and resources, setting goals and priorities for the End User Services division aligned with the broader business and IT strategies and functional aims.
Collaborate with strategic choice of partners to provide operational and financial excellence. Driving modernization efforts to reduce technical debt, improve operational stability, and enhance user experiences.
Work closely with multi-team technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively.
EDUCATION AND QUALIFICATIONS:
A bachelor's degree in computer science or equivalent technology degree is required; an MBA is preferred.
15+ years of experience in IT Infrastructure Technology / Operations, with at least 5 years of senior management experience.
Proven track record of building and motivating large, high-performing teams in times of change in global matrix environments.
Onshore/Offshore partner integration to deliver services of high quality at competitive price points.
Proven track record of leading design delivery of large‐scale, high‐quality systems focused on infrastructure.
Strong attention to detail, analytical capability, and excellent verbal and written communication.
Ability to effectively work with and influence others and act as a change leader.
Ability to operate independently and collaboratively.
Strong leadership skills, including coaching, team building, and conflict resolution.
Organizational and strategic management skills, including budget and business planning and forecasting.
Skilled in Metrics and data-driven processes to hold vendors accountable while working in collaboration mode.
Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
Advanced multi-tasking and prioritization skills.
Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.
The base pay range for this role is $146,650 to $175,950 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.Benefits:HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview (https://www8.hp.com/h20195/v2/getdocument.aspx?docname=c07065756) )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
