Job Description:Under the direction of the manager, the Patient Equipment Care specialist – Field / Delivery is accountable for intaking, coordinating, and ensuring timely implementation of Home Medical Equipment and supply orders.Posting SpecificsEntry Rate : $18.29 + depending on experienceBenefits Eligible : NoShift Details : PRNOverviewThis position fills patient orders, coordinates deliveries, and responds to patient requests in a timely manner. As a valued member of the team, this position provides important patient education and will facilitate patient set ups or fittings in a one on one situation and provides instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided.The essential job duties may also include helping customers that come into our facilities as well as supportive office work. It includes exhibiting exceptional customer service on incoming and outgoing phone calls, helping customers in a retail setting, and in fulfilling orders directly with patients. Facilitates the set-up of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs and verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders. Processes Point of Sale (POS) sales request by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up. Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff. Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner and maintains an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system.Minimum Qualifications
Demonstrated experience and expertise in a customer service role
Experience in a role requiring strong attention to detail, accuracy and dependability.
Experience performing a role requiring effective verbal, written, and interpersonal communication skills.
Organizational skills and ability to set priorities.
Demonstrated ability to work independently and is self-motivated.
Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications.
Preferred Qualifications
Two years of customer service experience.
Prior experience working with medical equipment
Office Coordination experience.
Patient care experience.
Physical Requirements:
Ongoing need for employee to see and read information, labels, assess patient needs, identify HME equipment and supplies. Check
Frequent interactions with both patients/customers and /or patient care providers, that require employee to verbally communicate as well as hear and understand spoken information, customer/patient needs, and issues quickly and accurately. May be required to stand and walk to retrieve lift and carry different types of HME supplies and equipment.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care; accessing needed information; dialing in settings on equipment; changing filters; and, threading of connectors, tubing, and other equipment accessories.
Need to stand and walk to assist with distributing supplies and equipment. This includes pushing/pulling all types of HME/Respiratory equipment including 02 cylinders and other heavy items. If applicable, will also bend to retrieve, lift, and carry supplies and equipment - expected to utilize full range of movement in doing so. Typically includes items of varying weights, up to and including heavy items.
Expected to sit and process patient orders.
Anticipated job posting close date:05/01/2024Location:Homecare - OgdenWork City:OgdenWork State:UtahScheduled Weekly Hours:0The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$18.29 - $24.84We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utmsource=Workday&utmmedium=Redirect&utmcampaign=CareerHomeworkday) .Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.All positions subject to close without notice.Thanks for your interest in continuing your career with our team!
