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Description Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. If you're looking for work in Arlington, Virginia and can work a long-term contract / temporary position, this could be the Customer Service Representative opportunity for you!Responsibilities
Field and send out send written business correspondence
Contribute accurate, friendly customer service in a timely fashion
Handle incoming telephone calls
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers Requirements - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Basic Medical Terminology experience required
Inbound Call Center experience
Proficiency in health insurance
Confidential Documents experience preferred
No stranger to performing extensive research to resolve complex customer inquiries
Ability to communicate verbally and in writing effectively throughout all levels of the company
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Enthusiastic attitude and an engaging businesslike approach
Proficiency with Microsoft office applications
Proven computer skills
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Customer service and office administrative skills
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
