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DescriptionAmazon is seeking a highly skilled and motivated Insurance Specialists within North American Surface Transportation Safety & Compliance (NAST S&C). This role will be conducting investigatory deep dives of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation, strong deep dive and analytics skills, and excellent data driven problem resolution skills. The future employee has the ability to pull and analyze data with ease, evaluate multiple signals to determine correct paths, keen awareness of situations which require escalation, and ability to adhere to standard operating procedures. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.This position involves working on Thursdays through Sundays, with each day comprising a 10-hour shift.Key job responsibilities
Insurance case management & data analysis for third-party insurance monitoring service
Amazon Freight Partner (AFP) carrier compliance support, insurance monitoring, and carrier insurance monitoring.
Submit Simple Issue Management (SIM) tickets for insurance escalations.
Ability to pull data from numerous databases (using Excel, QUIP, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Must be able to quickly understand the business impact of the trends and articulate those findings in a way that make sense based on available data
Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
Assist in data and metrics collection that drive business results
Continual, tactical communication with internal stakeholders (Compliance, Safety, Supply Chain Loss Prevention) and internal customers
We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Nashville, TN, USABasic Qualifications
2+ years of professional or military experience
1+ years of working with computers and Microsoft Office products and applications experience
High school or equivalent
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
Experience with end-to-end project management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
