Serves as a partner with Health System leadership to provide insight through advanced analysis and distribution of patient experience data to educate on patient experience best practices and to support improvement initiatives. Manages the Health Systems Patient Experience survey process and ensures that the process is meeting regulatory requirements. Makes recommendations and provides customized training based on the individual area’s performance. Presents effectively to individuals and groups. The Patient Experience Analyst provides advice and guidance on recommended Best Practices.
Compiles edits analyses and reports on Patient Experience data relating to Health System programs or activities.
Manages the collection reporting and dissemination of patient experience surveys for all designated services across the Health System.
Regularly monitors compliance with approved programs budgets and fiscal activities.
Train and develop leaders and staff on process and tools used to measure the patient experience
Serves as a Patient Experience subject matter expert providing guidance direction and training regarding Patient Experience improvement strategies and tactics.
In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $29.54 - $47.26 HourlyMINIMUM REQUIREMENTSEducation: Bachelor's DegreeExperience: 5 years.Licensure: None required.PHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
