Customer Service Rep(04280) - 111 Sandy Ct

Customer Service Rep(04280) - 111 Sandy Ct

05 Dec 2024
Virginia, Danville, 24540 Danville USA

Customer Service Rep(04280) - 111 Sandy Ct

ABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.ADVANCEMENTMany of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.SUMMARY STATEMENTWe take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!JOB REQUIREMENTSYou must be 16 years of age or older.General Job Duties For All Store Team Members· Operate all equipment.· Stock ingredients from delivery area to storage, work area, walk-in cooler.· Prepare product.· Receive and process telephone orders.· Take inventory and complete associated paperwork.· Clean equipment and facility approximately daily.TrainingOrientation and training provided on the job.Communication Skills· Ability to comprehend and give correct written instructions.· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.Essential Functions/Skills· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).· Must be able to make correct monetary change.· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.· Ability to enter orders using a computer keyboard or touch screen.Work ConditionsEXPOSURE TO· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.· Sudden changes in temperature in work area and while outside.· Fumes from food odors.· Exposure to cornmeal dust.· Cramped quarters including walk-in cooler.· Hot surfaces/tools from oven up to 500 degrees or higher.· Sharp edges and moving mechanical parts.SENSING· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.· Depth perception.· Ability to differentiate between hot and cold surfaces.TEMPERAMENTSThe ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

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  • Job Description:

  • Customer service rep Overview The role of a Customer Service Representative is crucial to our organization as they serve as the first point of contact for our customers. They play a vital role in ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing exceptional service. Key responsibilities         Manage incoming calls and customer service inquiries         Identify and assess customers\' needs to achieve satisfaction         Build sustainable relationships and trust with customers through open and interactive communication         Provide accurate, valid, and complete information by using the right methods/tools         Handle complaints, provide appropriate solutions, and alternatives within time limits; follow up to ensure resolution         Keep records of customer interactions, transactions, comments and complaints         Take the extra mile to engage customers         Resolve customer complaints via phone, email, mail, or social media         Use telephones to reach out to customers and verify account information         Greet customers warmly and ascertain problem or reason for calling         Work with customer service manager to ensure proper customer service is being delivered         Compile reports on overall customer satisfaction         Identify and communicate customer and business insights to other departments in the organization         Stay informed about company\'s products and services         Upsell products and services when appropriate Required qualifications         Proven customer support experience or experience as a client service representative         Strong phone contact handling skills and active listening         Customer orientation and ability to adapt/respond to different types of characters         Excellent communication and presentation skills         Ability to multi-task, prioritize, and manage time effectively         High school diploma or equivalent; college degree preferred         Customer service focused attitude with a high level of attention to detail         Familiarity with CRM systems and practices         Customer service representatives are expected to be self-motivated and detail-oriented         Ability to work in a fast-paced environment         Proficient in Microsoft Office suite and relevant software applications         Problem-solving and negotiation skills         Aptitude for working with computers         Patience and empathy         Experience working with customer support software is a plus

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