DescriptionThere’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.Job overview and responsibilitiesThis position is responsible for day to day operational, financial, safety and staff performance, including host government, federal, state and local airport specific requirements such as security checkpoint and baggage screening in accordance with U.S. TSA security directives, FAA, CBP of assigned stations. This Area Manager is responsible for different locations in Caribbean.
Monitors performance against plans and initiates corrective actions to improve results
Coordinates and provides functional guidance and supervision of contracted ground handling agents
Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations as applicable
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
Manage vendor service contracts as required
Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors
Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
Monitors all performance against plans and initiates corrective actions to improve results
Manages the station budget, third-party staffing forecasts, and resource requirements
Collaborate in collateral assignments as required by the region leader
Manage vendor service contracts
QualificationsRequired
Bachelor's degree or 4 years of relevant work experience
4+ years of experience Airport Operations Management
Knowledge of airport operations to include;, terminal / ramp operations and customer service
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership and service-oriented performance
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem solving skills and drive for excellence
Safety Awareness, being aware of conditions that affects employees, company assets and customers
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Travel Required +60%
Strong communication and interpersonal skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
International experience
Languages French or Dutch
Vendor management experience
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
