ServiceNow Architect
Reston, VA
Type: Full-time
Min. Experience: Senior Level
Northramp is looking for smart, creative individuals interested in helping grow something truly unique in our markets. The ideal candidate will have extensive ServiceNow technical architecture experience leading large-scale implementations. The role entails assessing current state processes and tools, identifying ServiceNow platform solution options, defining ServiceNow solution requirements, determining integration requirements, and developing overall architecture and implementation plans. You will have demonstrated your ability to analyze and apply critical thinking to a wide variety of complex problems and partner with your customers to identify and implement practical and successful solutions that solve their most pressing challenges. As a Northramp Senior Manager, you will be responsible for mentoring and developing junior staff, delivering quality services to our clients and expanding work under existing contracts.We are currently looking for a ServiceNow Architect who will:
Demonstrate sound working knowledge of the Now Platform and core architecture and IT Service Management modules, including Service Catalog, Incident, Change, CMDB, Asset Management, Service Level, Knowledge, Mobile Agent, and Self-Service Portal
Provide expert consulting, and demonstrate in-depth knowledge, of ServiceNow architecture and IT Service Management principles
Lead and deliver requirements, scoping and design workshops, ensuring requirements are well understood, documented, and actionable
Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints and how they can improve ServiceNow experience for our clients
Exhibit hands-on experience with the design and implementation and support of ServiceNow IT Service Management capabilities such as Asset Management, CMDB, Service Catalog, Incident, Problem, Knowledge Management practices, and know how these, and the other ITIL practices, integrate
Attend and lead meetings, as needed, to solicit feedback from stakeholders regarding various modules of the tool whenever change is warranted or requested
Lead ServiceNow team of developer, administrator, and business analyst to execute all facets of ServiceNow including troubleshooting, issue resolution, and maintenance
Must be able to work independently on a project, seeing it from inception to completion
Strong written and oral communications required
Required Qualifications:
U.S. Citizenship
Ability to pass, and maintain, a federal background check and drug screen successfully
Bachelor’s Degree and 10+ years of experience in information technology
5+ years of experience with ServiceNow and 2+ years as a ServiceNow architect
Extensive experience working with clients to understand and document business requirements and implementing information technology solutions / initiatives / service automation that meet their business requirements
Experience working with customers to understand requirements and implementing information technology solutions / initiatives / service automation
Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences
Demonstrated leadership abilities to manage, inspire and grow teams
Excellent problem solving and troubleshooting skills
Strong collaboration, client communication and handling skills
Ability to leverage resources to get things done with timeliness and quality
Innovation, Continual Improvement, and Customer Experience focus
Desired Qualifications:
ServiceNow Master Architect certification
ITIL v4 certifications
ClearanceApplicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.About NorthrampAt Northramp, our passion, our true north, is to help our clients cut through the fog and obtain technical and operational clarity to help them make the most significant impact possible. Focused like a laser on driving value for our clients, Northramp specializes in helping public and private sector clients streamline their IT operations, improve their technical services, and drive greater returns from IT investments.If you are curious in learning more about Northramp, please visit our website at https://www.northramp.com.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.Reasonable Accommodation RequestsNorthramp is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail PeopleOPS@northramp.com or call: 703-772-5588 - Northramp Human Resources. We will make a determination on your request for reasonable accommodation on a case-by-case basis.EEO is the LawThe law requires Northramp to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: EEO is the Law (https://static1.squarespace.com/static/50749ab0c4aa7679be3735e8/t/5fb28f513ae10b52c815fd41/1605537617712/eeocselfprintposter.pdf) and EEO is the Law Supplement (https://static1.squarespace.com/static/50749ab0c4aa7679be3735e8/t/5fb01e6436358572f155cbc8/1605377636585/EEO+is+the+Law+Poster+-+Supplement.pdf) .Pay Transparency Non-DiscriminationNorthramp will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (https://static1.squarespace.com/static/50749ab0c4aa7679be3735e8/t/5fb01e9944e82125530224aa/1605377689625/Pay+Transparency+Poster.pdf) for more information.E-VerifyAs a Federal Contractor, Northramp is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-verify (https://static1.squarespace.com/static/50749ab0c4aa7679be3735e8/t/5fb01ebd9d56015770a426e1/1605377725539/E-Verify+Poster.pdf) .
