Description We are in the quest for a Client Relations Specialist to become an integral part of our team in Richmond, Virginia. Serving as a primary contact for our customers, the role entails processing payments, managing customer inquiries, and upholding strict confidentiality of customer accounts. This role is primarily focused on enhancing the customer experience in the transportation industry.Responsibilities: Engage in providing prompt and courteous customer service through phone, email, or in-person interactions. Manage payments from customers efficiently. Address and resolve customer complaints and inquiries related to violations, billing disputes, and policies. Investigate and rectify discrepancies in transactions, providing clear explanations and corrections. Educate customers on various payment options, account management, and procedures. Handle account payments, refunds, and adjustments as necessary. Monitor collection systems and report any system issues or malfunctions. Maintain strict confidentiality of customer accounts and comply with all company policies and procedures. Collaborate with internal teams to enhance service processes and customer experience. Stay updated on toll road policies, changes in pricing, and service updates.Requirements Must possess skills in Account Reconciliation. Proficiency in Billing is required. Experience with Data Entry is essential. Familiarity with Invoice Processing is a prerequisite. Proficient in Microsoft Excel. Strong Customer Service skills are necessary. Must have experience handling Inbound Telephone Calls. Knowledge of Multi-line Phone Systems is needed. Excellent written and verbal communication skills are required. Must be able to build and maintain strong relationships with clients. Ability to manage multiple tasks and deadlines. Strong problem-solving skills. Ability to work well in a team and independently. High level of attention to detail and accuracy. Proven track record in a similar role would be advantageous. Bachelor's degree in a related field is preferred. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
