The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes: 
·         Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.) 
·         Will be handling calls related to power outages and other emergency situations. 
·         Must be an active listener and can leverage probing question skills to provide resolutions. 
·         Agents will also educate customers on suppliers and energy choice programs. 
  
Pay:  What we offer:Hourly rate - $15 per hour with available performance incentives.Prefer overnights? Agents working overnight shifts earn an extra $1 overnight premium! Medical, dental and vision benefitsPaid training & PTOAdvancement opportunities – 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to Sutherland 
