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Title: (NEX LITTLE CREEK) - CUSTOMER SERVICE CLERK Location: United States-Virginia-Virginia Beach Job Number: 2400021D Job Summary: Performs the full range of customer service duties and is responsible for coordinating retail department customer service programs including special orders, price matching etc. Duties and Responsibilities: Takes special orders for merchandise not formally stocked at the Navy Exchange. Determines cost and shipping charges and customer deposits required. Coordinates the order with the appropriate procurement office. Advises customers of expected delivery date. May assist in locating NIS merchandise by contacting other area NEXs. Follows up with vendors distribution and or procurement personnel to ensure timely receipt special order merchandise. Keeps customers informed of order status delays back orders etc . Promptly advises customers upon receipt of merchandise and coordinates pickup delivery. Resolves customer complaints and provides information to customers on all types of NES retail policies and programs i.e. fine jewelry return policy, price match program, NEXCARD convenience care program . Handles merchandise refunds and exchanges. May make price adjustments within limits of established authority. Provides information regarding product warrantees as necessary. Handles layaway transactions. Operates a cash register and is responsible for a change fund. Maintains records relating to transactions handled. Prepares reports as required. May assist in training sales associates in customer relations skills. i.e. handling NIS situations, etc. May provide specialized sales assistance to customers. Carries out NEX policy of courtesy and customer service. Performs other related duties as assigned This position is represented by the American Federation of Government Employees Local 22 Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
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Starting Pay for Full-Time availability - $15/hour
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Job Description:
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Job DescriptionAssists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
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Job Description:
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Team Member
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Title: (NEXCOM) CUSTOMER SERVICE REPRESENTATIVE - UNIFORM/E-COMMERCE |PART TIME| Location: United States-Virginia-Virginia Beach Job Number: 24000158 Job Summary: Responsible for providing knowledgeable courteous and professional service and assistance to our NEX customers and stores via the telephone and email. Reports to Customer Contact Center Supervisors. Duties and Responsibilities: Responds to inquiries and assists customers and or stores via phone and e-mail. Including however not limited to On-line Orders and Phone Orders. Maintains appropriate documentation for Customer Orders while adhering to PII and PCI requirements. Provides Friendly Professional and Personalized customer service at all times. Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction. Escalates unresolved customer issues to supervisor as necessary. Comprehends captures and interprets basic customer information updating the Customer data base with required changes in a precise accurate manner. Prepares and sends email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team. Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as DHL and FedEx. Analyzes problems and offers solutions. Communicates in a professional manner with clarity using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism. Provides customer assistance regarding product information as well as warranty related problems. Maintaining an understanding of Uniform regulations Keep it New KIN plans and NEXCOM s policies and procedures as it applies to returns. Serves as liaison between the merchants\' store personnel distribution and accounting personnel vendors and other business partners as necessary. Stays abreast of product promotional and systems developments. Maintaining an understanding of current NEX policies and procedures. Adapts easily to change working in a 24/7 environment requiring flexibility to meet unexpected demands. Works as part of a highly motivated customer service team welcoming feedback while contributing to building team spirit. Assist other Team members as needed. Works evenings weekends holidays and overtime as needed. Works under the general supervision of designated supervisors. Work is performed independently within the framework of established policies and procedures and is reviewed in terms of efficiency accuracy conformance and compliance with PII PCI ASER and other written policies procedures and instructions. Adheres to prescribed telephone and e-mail etiquette scripts utilizing the Standard Operating Procedures as defined by management. Processes orders for authorized patrons as defined in the Armed Services Exchange Regulations ASER. Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE: 1-year responsible experience in customer contact center or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. AND SPECIALIZED EXPERIENCE: 1 year progressively responsible experience in retail call center or other related sales performing the kind of duties which constitute the principal work of the position to be filled.
