Sales Support AssociateGeneral InformationPress space or enter keys to toggle section visibilityCityVirginia BeachState/ProvinceVirginiaCountryUnited StatesDepartmentPresales & ImplementationDateWednesday, July 3, 2024Working timeFull-timeRef#20033563Job LevelIndividual ContributorJob TypeExperiencedJob FieldPresales & ImplementationSeniority LevelAssociateCurrencyUSD - United States - USAnnual Base Salary Minimum37,920Annual Base Salary Maximum75,840The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/enUS/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/enUS/careers) .Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.Description & RequirementsPress space or enter keys to toggle section visibilityAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)OVERVIEW:
To provide support to the outside sales account managers which allows the team to achieve maximum profitability and productivity in line with company vision and values. Provide excellent customer service as an additional customer contact.
Individuals who succeed in this role take ownership of the situation presented and know how to prioritize to ensure a positive resolution. This is a dynamic role that requires a flexible proactive professional who has a vested interest and is accountable.
ESSENTIAL RESPONSIBILITIES
Help customers select products based on the customers' needs, product specifications, and interests.
Respond to customers' requests for pricing, availability, and product uses and creative ideas, and samples.
Prepare quotations according to bid specifications, with accurate configurations.
Participate and complete required vendor and internal sales training
Participate in formal bid requests as required
Learn and leverage different manufacturer promotions and contracts
Register deal opportunities that require manufacturer sales registration that yield additional front-end or back-end funds
Compare vendor and distributor pricing to find or initiate most aggressive cost pricing possible
Respond and assist customers that call in with a need or question
Order entry and tracking
Participate in proactive selling techniques such as warm-calling to existing customers
Create and maintain standardized price lists for existing customers as requested
Participate in meetings with sales representative(s) to discuss any projects, account issues, accounts receivable issues, inventory issues, etc.
Perform at or exceed team and individual revenue and profit sales goals as assigned by manager(s)
Help manage and coordinate customer projects, roll-out and deployments
Complete administrative reports for commissions, open orders, and other sales history reports requested by internal and external customers
Work with vendors on all product returns and cancellations, along with processing internal paperwork required
Participate in the development of workflows surrounding specific customer procurement processes such as ServiceNow, Equalevel, Exostar, Ariba, etc.
Assist Operations with the maintenance of inventory levels by working closely with distributors on project and order roll-out
Provide feedback to management for continual process improvement
Other responsibilities as required by management
#LI-CL1Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
