Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality \' The consumer is our boss, quality is our work and value for money is our goal. Responsibility \' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality \' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency \' We use resources to the full, waste nothing and do only what we can do best. Freedom \' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership € Customer Focus € Peer Relationships € Integrity & Trust € Action Oriented € Listening Functional € Preventative care and OWPs € Communication Skills € Client Service Skills € Priority Setting € Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability \' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl
Description
This is a remote role. Currently we are unable to hire in the following States: PA, OH, NY, MA, CO and HI.
The IS Project Coordinator position assists in the management of projects and programs in Information Services. They manage small work efforts, within the project. They provide general administrative support to the team by maintaining documentation, coordinating meetings, producing reports, and ensuring tasks are completed in scope and on time.
Providence caregivers are not simply valued - they\'re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required qualifications:
Associate\'s Degree in Healthcare, Project Management, Business, Clinical Operations or Information Technology. Or equivalent educ/experience.
2 years Demonstrated work experience in organizing, facilitating, and assisting in planning a project or business/clinical operations.
Preferred qualifications:
Bachelor\'s degree in a business, technical (IS), engineering, mathematics, project management, or communications field
Coursework/Training: Project Management methodology based on Project Management principles
Strong knowledge of MS Teams, PowerBI, SharePoint, MS Project or Project for the Web, Excel, PowerPoint.
Excellent verbal and written communication skills.
Salary by Location:
AK: Anchorage: Min: $27.86 Max: $43.46
AK: Kodiak, Seward, Valdez: Min: $29.04, Max: $45.30
California: Humboldt: Min: $29.04, Max: $45.30
California: All Northern California - Except Humboldt: Min: $32.58, Max: $50.83
California: All Southern California - Except Bakersfield: Min: $29.04, Max: $45.30
California: Bakersfield: Min: $27.86 Max: $43.46
Idaho: Min: $24.79, Max: $38.67
Montana: Except Great Falls: Min: $22.43, Max: $34.99
Montana: Great Falls: Min: $21.25, Max: $33.15
New Mexico: Min: $22.43, Max: $34.99
Nevada: Min: $29.04, Max: $45.30
Oregon: Non-Portland Service Area: Min: $25.97, Max: $40.51
Oregon: Portland Service Area: Min: $27.86 Max: $43.46
Texas: Min: $21.25, Max: $33.15
Washington: Western - Except Tukwila: Min: $29.04, Max: $45.30
Washington: Southwest - Olympia, Centralia & Below: Min: $27.86 Max: $43.46
Washington: Tukwila: Min: $29.04, Max: $45.30
Washington: Eastern: Min: $24.79, Max: $38.67
Washington: South Eastern: Min: $25.97, Max: $40.51
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of \"Know me, care for me, ease my way.\" Working at our family of organizations means that regardless of your role, we\'ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of healt
