Customer Service Rep I
Part-Time, Schedule TBD
Pay Range: $22-$24/hour DOE
WHO WE ARE
Who knew? On a beautiful green island in south Puget Sound sits the world’s best “bone factory!” For over four decades Pacific Research Laboratories, dba, Sawbones, has been creating and manufacturing state-of-the-art anatomical medical training and simulation models, right here on Vashon Island. And not only that… we also offer contracted manufacturing solutions using the latest technology and innovative engineering, to turn others’ ideas into salable products. As employee-owners, we’re a dedicated bunch, proud of the products we make and the strong relationships we’ve built over the years with our customers, vendors, and the community.
Island residents enjoy a peaceful, unhurried lifestyle, outdoor activities, and an opportunity to have “the best of both worlds” with West Seattle, Tacoma, and the Kitsap peninsula each a short ferry ride away. We also have Metro bus service and a weekday water taxi to downtown Seattle - lots of transport options. And the orca-sightings are free!
WHAT WE OFFER
We offer a comprehensive salary and benefit package that includes commuter subsidies, medical, dental, vision, life, and disability insurance plus paid time off (PTO) and sick leave. After one year of service, you are automatically enrolled in our ESOP, you are then also eligible to join our 401k plan that includes company matching.
HOW TO APPLY
Candidates must complete an online application in order to be considered for this position. First you will create an account within our online application system. Then you can choose the position that you would like to apply for. You can find the link to our online application system by visiting our website at WWW.SAWBONES.COM/CAREERS.
SUMMARY
Entry level of customer service work but all levels of experience will be considered. Learn, maintain, and model an exceptional customer experience. Receive inquiries from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product, or service. Follows established procedures and has readily available supervision. This position is a steppingstone for potential for growth within the department and within our organization. A positive fun attitude with a strong focus on team building is essential for this role. May grow into a full-time role.
ESSENTIAL JOB DUTIES
Input data and retrieve data from Epicor, e.g., customer orders, customer information; Respond to customer emails; Respond to customer phone calls and order inquiries; Follow up on quotes; Monitor website orders; Help problem solve shipping, production, and invoicing issues; Performs other duties as required; Qualify companies for lead generation; Transfer leads to Sales Team
EXPERIENCE/KNOWLEDGE/SPECIALIZED TRAINING REQUIRED Outstanding phone etiquette; Excellent written and verbal communication skills; Ability to multitask and handle difficult situations; Attention to detail with excellent organizational skills; Excellent data entry speed and accuracy; Problem solving skills; Basic math skills; Proficient in Microsoft Outlook, Word, and Excel; Customer service and/or inside sales experience; Human anatomy knowledge helpful; Medical terminology knowledge helpful; PRL product knowledge helpful
MATERIAL & EQUIPMENT USED Computer, Epicor ERP, phones, photocopier, fax machine, calculator
