Pierce College
Student Financials Supervisor - Joint Base Lewis-McChord
SALARY
$4,410.00 - $5,370.00 Monthly
$52,920.00 - $64,440.00 Annually
LOCATION
Joint Base Lewis-McChord, WA
JOB TYPE
Full Time
JOB NUMBER
C2515
DIVISION
Fiscal Services
DEPARTMENT
Cashiering - JBLM
OPENING DATE
03/21/2025
CLOSING DATE
4/4/2025 5:00 PM Pacific
Position Summary
The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college.
The Student Financials Supervisor oversees student accounts and provides consultative and training services.
This position is responsible for managing student accounts and related reconciliations and leads a multi-college team to resolve student account-related issues. This role involves interpreting existing student financial policies for staff and administrators, and coordinating the design, implementation, maintenance, and modification of the college's student financial program and procedures. This position reports to the Student Financials Manager and requires regular and consistent attendance.
This position actively supports and engages in Pierce College’s goals for equity and inclusion in order to provide access and support for our diverse community of learners and our goal of becoming an anti-racist institution.
About the District
Pierce College is a high-performing, mission-driven, data-informed, student-focused district committed to equity, diversity, and inclusion. For 55 years, Pierce College has developed a national reputation for academic excellence and support services to ensure student success. The district is proud of the many awards and recognitions it has received. Pierce College is an Achieving the Dream Leader College of Distinction and was the 2017 recipient of their prestigious Leah Meyer Austin Award, given for measurable improvements in student outcomes.
Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023. Pierce is also one of 30 original AACC Guided Pathways colleges and one of first five College Spark Washington pathways colleges. We have bold goals to have all students on a career pathway to increase completion rates for all students and to close achievement gaps by 2027.
Want a feel for our District. Take a peek with aerial campus views!
Pierce College Fort Steilacoom
Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.
Pierce College Puyallup
Located on an expansive site with 125-acres of wooded land with beautiful hideaways.
Pierce College at JBLM
Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.
Our colleges enjoy a strong presence in the communities in which they serve and participate in numerous partnerships with business, community, government, and educational organizations.
Essential Functions
The Student Financials Supervisor will be responsible for the following, but not limited to:
Supervision
Supervise staff involved in financial record-keeping and support services.
Set deadlines and plan staffing for special fiscal projects.
Interview candidates and recommend selections, train new employees, assign and schedule work, manage leave requests, and conduct annual performance evaluations; recommend disciplinary actions when necessary.
Provide coaching, training, and timely evaluations to support individual skill development.
Cashiering/Accounts Receivable Back Up
Assist clients/customers by explaining District policies, procedures, and laws (e.g., FERPA, HIPAA); provides explanations on forms, pamphlets and other materials.
Resolve complaints by researching and reviewing relevant documentation.
Advise clients/customers on the appeal process and provide assistance with accessing District services.
Assist with establishing installment plans, processing payments, and ensuring compliance with cash handling policies.
Process scholarships, refunds, billing, and collections.
Collaborate with Financial Aid to process reversals and apply waivers to student accounts.
Follow up on scholarship awards, ensure balance accuracy, and assist with 1098T questions and year-end processing.
Assist with accounts receivable and cashiering year-end processing, ensuring accuracy across all departments and state agencies.
Verify accounts receivable billing and payments, address third-party billing issues, and submit tickets to SBCTC for discrepancies.
Analyze item types and tree nodes in ctcLink to ensure billing accuracy and address student statement inquiries.
Banking/Cashiering Cash Management
Process daily electronic fund transfers (EFTs), and prepare, review, and analyze daily cashiering work for completeness and accuracy.
Handle NSF checks and Chapter 33 payments, and verify against the bank.
Troubleshoot and resolve issues with Merchant Services and online payment systems (CYBERSOURCE, Campus CE, Simple Pay).
Process daily online payment transactions, troubleshoot errors, and take corrective action on the same day to prevent issues in the General Ledger.
Ensure the accuracy of transactions before posting to the General Ledger for Student Financials.
Policies and Procedures/ Communications and Relations
Provide guidance and training to District departments on cashiering and accounts receivable policies.
Recommend changes to District policies and procedures to ensure compliance with State, Federal, and community college fiscal regulations.
Work with students to resolve account-related issues.
Positively responds to customer service inquiries and complaints, by deescalating the situation and identifying the issue, and using the established procedures to identifying available solutions that meet the need of the customer, when possible.
Effectively communicates with third party agencies and departments within Pierce College to ensure all receivable related questions are answered, and resolved, in a timely manner.
Effectively communicates with students, staff and third-party agencies to ensure all questions related to their accounts are answered, and resolved, in a timely manner.
Team Work
Serve as backup for other Fiscal Services Department activities and complete special projects as assigned by the Student Financials Manager, Director of Fiscal Operations or the Associate Vice President of Fiscal Services.
Collaborate with the Student Financials team across locations to ensure a cohesive approach.
Communicate with external customers (e.g., scholarship donors, sponsors, third-party agencies) to resolve account inquiries promptly.
Maintain supply inventory stocked.
Other duties as assigned.
Qualifications
Education Required
The qualified candidate will have 1 or more of the following experiences and/or education:
Completion of some college level coursework, including at least 15 quarter or 10 semester hours in accounting, auditing, or budgeting from an accredited college or university.
OR
Equivalent combination of education and work experience in business, accounting, bookkeeping, or other related fields.
Applicable Coursework includes:
Accounting | Auditing | Budgeting | or Related field
Education to Experience Equivalences:
For this requirement, the equivalent work experience is considered to be six (6) months.
Experience Required
Minimum two (2) years of supervisory experience.
Experience with budget code or chart string systems.
Experience in monitoring expenditures and reconciling funds and accounts.
A comprehensive understanding of modern accounting principles, practices, and methods; internal accounting controls, budgeting, accounting, and generally accepted accounting principles (GAAP).
Experience using MS Excel, MS Word, and MS Access proficiently.
Special Requirements
After a conditional offer of employment, the successful candidate must consent to and pass a criminal records background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability to perform in this position.
For roles in finance or those with cash handling requirements, the successful candidate must consent to and pass a credit check after a conditional offer of employment. Information from the credit check will not necessarily preclude employment but will be considered in determining the applicant’s suitability to perform in this position.
Must not be in default on any student loans.
Must meet and maintain security standards for military installation access authorization.
Must be able to provide face-to-face service to students on the installation.
Required Competencies
Understanding of Generally Accepted Accounting Principles (GAAP), Family Education Rights and Privacy Act (FERPA), and any applicable Office of Financial Management (OFM), State Board for Community and Technical College (SBCTC) or Washington State laws as outlined in the Revised Code of Washington (RCW). Utilization of the previously referenced items is outlined in the State Administrative & Accounting Manual (SAAM) or the SBCTC Fiscal Affairs Manual (FAM). Knowledge and understanding of Governmental Accounting Standards Board (GASB) fund accounting practices is preferred.
Adept at managing complex fund structures, detailed budgets, and extensive chart of accounts.
Ability to interpret and explain applicable state and federal regulations.
Model values of candor, openness, inclusiveness, and honesty while fostering trust, collaborating effectively with diverse teams, and valuing different perspectives.
Ability to work effectively and positively with individuals of diverse cultural, socioeconomic, and educational backgrounds.
Ability to collaborate with internal and external customers and lead teams across organizational lines.
Strong written and verbal communication skills, ensuring clarity and effective exchange of information.
Ability to maintain professionalism and confidentiality in all interactions; accept personal responsibility for the quality and timeliness of work, earning trust, respect, and confidence from the College community.
Collaborate effectively with team members, offering constructive feedback, and prioritizing team success and the College’s mission.
Respond positively to change, manage it effectively to reduce concern for others, and remain calm under pressure while embracing new methods to accomplish goals and solve problems.
Application Process
Application Requirements
To be considered for this position, applicants must:
Meet the required qualifications as outlined in this announcement.
Complete the online application profile at: https://www.pierce.ctc.edu/hr.
Apply for the specific job opening.
Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education and/or coursework. International transcript must include a foreign transcript evaluation. For a list of approved credential evaluation services, visit https://www.naces.org/members.
Please note: Certain positions require specific levels of educational attainment such as a post-secondary degree, licensures or certifications. In order to evaluate applicant materials to determine if the minimum qualifications are met, information regarding your education and experience should be included in your application materials.
Applications without transcripts attached, may receive notification that their application materials are incomplete. If you receive a notice and information has been provided elsewhere in your applications materials, please disregard. (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses. One of which must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)
Provide a response to the following question. (Supplemental Question)
Briefly describe how you have worked in your previous or current positions to advance equity, diversity, and inclusion in your organizations and how you would do that in this position. Please limit your response to a maximum of 500 words.
To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging
Special Note
To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.
All correspondence regarding your application status will be sent to the email address associated with your SCHOOLJOBS.COM account. Please make sure to check your spam folder periodically, in the case of an automated, incorrect delivery.
Terms of Employment
This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. This position is permanent after serving a 6-month probationary period. The primary work location will be at Pierce College, Joint Base Lewis-McChord (JBLM) campus. Occasional travel to Pierce College campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites.
Salary & Benefits
The starting salary of this position is $4,410.00 - $5,241.00 dependent upon qualifications, with periodic increments up to $5,370.00 monthly. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hr- benefits.
Physical Work Environment
This position is required to work indoors in an open office environment, which requires visual concentration on detail, dexterity, precision, and is subject to frequent noise and interruptions.
Reasonable Accommodation
Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.
Screening & Interview Process
Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.
Please Note
This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the district’s needs will be eligible for further consideration.
Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.
Conditions of Employment
Pierce College is a “fully vaccinated campus” under the state’s higher education guidance, which means that COVID-19 vaccination is highly encouraged for all employees and students.
Prior to the start of employment, finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Conditional offer letters will be accompanied by a declaration and authorization to release information form to be completed by the applicant. Disclosure is required under Washington State Law RCW 28B.112.080.
An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.
Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.
Bargaining Unit
This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).
Equal Opportunity
The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.
For more information about this position or assistance regarding your application, contact Human Resources at: jobs@pierce.ctc.edu.
Questions regarding equal employment opportunities or discrimination may be directed to the following:
Sean Cooke - Title IX Coordinator
(253) 840-8472
Davi Kallman - ADACO/Section 504 Coordinator
(253) 912-3715
Deena Forsythe - Interim Vice President for Human Resources
(253) 964-6586
Paula Henson-Williams - District Affirmative Action Officer
(253) 864-3229
Employer
Pierce College
Address
9401 Farwest Drive SW
Lakewood, Washington, 98498
Phone
253.964.7342
Website
https://www.pierce.ctc.edu/hr
Student Financials Supervisor Supplemental Questionnaire
QUESTION 1
Briefly describe how you have worked in your previous or current positions to advance equity, diversity, and inclusion in your organizations and how you would do that in this position. Please limit your response to a maximum of 500 words. To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging
Required Question
