Assistant Event Operations Manager

Assistant Event Operations Manager

13 Nov 2024
Washington, Seattle-tacoma, 98101 Seattle-tacoma USA

Assistant Event Operations Manager

Additional InformationJob Number 24196133Job Category Event ManagementLocation Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States, 98101VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Seattle%2C%201400%206th%20Ave%2C%20Seattle%2C%20Washington%2C%20United%20States%2C%2098101)Schedule Full TimeLocated Remotely? NPosition Type ManagementJOB SUMMARYCommunicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.CANDIDATE PROFILEEducation and Experience High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.OR If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.Preferred Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.CORE WORK ACTIVITIESManagement of Event Operations associated with Banquets, Event Services Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Leads shifts and actively participates in the servicing of events. Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). Attends pre-event/pre-convention meetings as needed to understand group needs. Communicates critical information to the Banquet, Event Services and Event Technology teams. Conducts room function inspections prior to each event to ensure the room is set according to specifications. Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. Maintains attendance log for Banquet, Event Service and Event Technology employees. Manages departmental inventories and assets including par levels and maintenance of equipment. Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. Works with Event Planning team to verify flawless delivery of events.Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards Verifies knowledge and understanding of OSHA regulations are up to date. Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Participates in the development and implementation of corrective action plans.Providing Exceptional Customer Service Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from manager as necessary. Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. Meets and greets guests. Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.Assisting in Human Resource Activities Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. Supports training when appropriate. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Schedules employees to ensure shift coverage and meet business demands and productivity goals.The hourly pay range for this position is $27.88 to $32.69. In addition, the position is eligible for an annual bonus. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.07693 PTO balance for every hour worked.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Related jobs

  • Store Dollar Tree

  • Description

  • Unit Description

  • At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

  • Req #: 240746

  • Req #: 240813

  • We\'re JLL. We\'re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you\'re looking to step up your career, JLL is the perfect professional home. At JLL, you\'ll have a chance to innovate with the world\'s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You\'ll also make long-lasting professional connections through sharing different perspectives, and you\'ll be inspired by the best. We\'re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site. What this job involves Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services Monitor and maintain office equipment and supplies Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customersand action queries promptly in line with service level agreements Manage daily health & safety issues - maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training Travel/Visitors\' support - interface with locally approved hotels - assist Client global travel & hotel managers in information gathering and communicating up to date information to staff. Assist in the organizing of internal and external Client events Managing the quality of conferencing facilities Manage food and kitchen facilities - provide direction to housekeepers Raise purchase orders Manage Wiki pages and other communication channels for the site(s) Deputise / provide cover for Building Operations Engineer / Facilities Manager when appropriate Responsible for all other duties and tasks as assigned Every day is different, and in all these activities, we\'d encourage you to show your ingenuity Sounds like you? To apply you need to have: Knowledge of the Facilities/Office Services Coordinator role Previous experience of working within a in a high profile corporate environment Previous reception or hospitality experience Education: Diploma/degree level Problem solving skill Good decision making Excellent written/verbal communications Spreadsheet and word processing Customer focused Good inter-personal skills Assertive Attention to detail What you can expect from us You\'ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Apply today at jll.com/careers. JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race,

Job Details

Jocancy Online Job Portal by jobSearchi.