Description Robert Half is seeking a motivated and customer-focused IT Support Specialist to join a local independent agency client. The ideal candidate will have a strong background in technical support, system administration, and end-user assistance. This role involves providing hands-on support for a range of IT needs, from onboarding new employees to troubleshooting hardware and software issues, ensuring smooth operations across the organization.Duration: 2–3-month contract Pay rate: $27-$33/hourly Location: Downtown Seattle, Washington (100% onsite)Responsibilities:
Provide technical support to end users, including resolving issues related to hardware, software, and connectivity.
Manage and maintain the ticketing system, ensuring timely response and resolution of support tickets.
Handle onboarding processes, including imaging, configuring, and setting up workstations for new hires.
Administer permissions and user accounts through Active Directory.
Troubleshoot basic networking issues, such as connectivity problems and device configurations.
Support ongoing and upcoming IT projects, including the setup of workstations and related tasks.
Requirements
2-4 years of experience in an IT support or helpdesk role.
Hands-on experience with ticketing systems and managing user requests.
Proficiency with Active Directory, Microsoft 365 and Windows OS.
Knowledge of basic networking concepts, including troubleshooting connectivity issues.
Nice-to-Haves:
Familiarity with Microsoft Intune for device management.
Certifications in Microsoft 365 or related technologies.
Experience with MacOS support.
Soft Skills:
Strong verbal and written communication skills.
A willingness to learn, adapt, and go the extra mile to deliver exceptional service.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
