Req #: 240508Department: UW ADVANCEMENT: MEMBER & STAKEHOLDER ENGAGEMENTAppointing Department Web Address: https://www.washington.edu/advancement/careers/Job Location Detail: Hybrid Eligible - 3 days in office, 2 days of teleworkPosting Date: 10/28/2024Closing Info:
Closes On 11/04/2024Salary: $3,749 - $5,010 per monthShift: First ShiftNotes: As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.For over 160 years, the University of Washington has been a hub for learning, innovation, problem solving and community building. Supporting this legacy and important public mission—with the goal of making the UW the world’s greatest public university, as measured by positive impact—guides everything we do in University Advancement (https://www.washington.edu/advancement/) . Bringing together development; alumni and stakeholder engagement; marketing and communications; and advancement operations, we advance the UW’s impact by developing meaningful connections that foster pride, advocacy and philanthropic support.This starts with creating a culture of belonging within our organization that values the diverse experiences and expertise of our team members, allowing everyone to thrive and to contribute their unique talents as we strive to achieve our shared goals.The Alumni & Stakeholder Engagement team has an exciting opening for a Membership Coordinator (Program Coordinator). This is a permanent full-time, union-contracted position. The Membership Coordinator is responsible for the daily operations associated with the UW Alumni Association’s membership program. This includes processing memberships; ensuring institutional and organizational policies and procedures are met; accurately tracking membership revenue; and reporting on campaign programs. The Membership Coordinator serves as one of the UW Alumni Association’s primary contacts for internal and external constituents regarding membership sales, explanation of benefits and services and alumni data updates.What You Will Do: Program Management (85%) Process annual and lifetime memberships and donations to UWAA, including auditing memberships, balancing membership payments, processing payments, and logging and deposit preparation of checks, cash and credit card payments.
Audit and update UWAA member data and general alumni data; create new member and alumni records in relational database, as needed.
Manage the inventory, preparation and mailing of member welcome packets, thank you letters and other correspondence to members.
Train and delegate work to the Membership team’s work-study student.
Prepare reports on member acquisition and retention statistics using detailed tracking and metrics analysis.Customer Service (10%) Complete phone, email and in-person membership sales.
Develop in-depth program knowledge and respond to member inquiries by phone, e-mail, mail and in-person.
Support the University’s commitment to diversity, equity, inclusion and belonging (DEIB).
Provide back-up support to the UWAA Customer Service program and front desk.Other duties as assigned (5%) MINIMUM REQUIREMENTS High school graduate or equivalent AND two years of experience in data entry, including collecting, organizing, protecting and storing data, clerical and customer service or related field.What You Bring: Ability to work and communicate effectively.
Experience providing excellent customer service.
Demonstrated creativity, organizational ability and attention to detail.
Demonstrated ability to maintain and protect confidential information.
Excellent organizational and planning skills, including the ability to manage several projects simultaneously.
Ability to make decisions in ambiguous situations and exercise sound judgment based on information and analysis in a fast-paced, dynamic, deadline-driven environment, while maintaining organization and professionalism.
Proficiency using relational databases.
Proficient in Microsoft Office, experience with project management tools such as Asana, and a willingness to learn new systems and tools.What You Can Expect: This position is a contract-classified role under the Service Employees International Union 925 (https://hr.uw.edu/labor/staff-unions/seiu-925/contract).
An open-minded and inclusive team that values diversity.
Cubicle/open workspace environment may result in higher noise levels and visual distractions.
Hybrid work schedule with a minimum of three days in the office per week.
Occasional weekend or evening hours to accommodate the workload and events.#UWUAJOBSUniversity of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
