DescriptionThe Alexa Domains User Research team is seeking a Sr. Quantitative User Researcher to bring customer insights into every phase of the product development process, ensuring the organization has the data and inspiration needed to build compelling experiences.Alexa Domains is responsible for building Alexa capabilities that entertain, inform, organize, and empower millions of customers around the world. As a quantitative researcher on this team, you will be responsible for designing, conducting, and analyzing quantitative research studies to inform our product development and evaluate our success. You will identify metrics for assessing quality and customer delight, determine how best to collect required data, run efficient surveying programs, investigate trends with a mixed method approach, effectively report insights to business leaders, and drive data-informed decisions. You will work closely with cross-functional teams, including product managers, designers, data scientists, and engineers.The ideal candidate will have a strong background in quantitative research methods, excellent analytical skills, comfort with considerable ambiguity, and a passion for understanding user behavior.Key job responsibilities
Work closely with product and design teams to identify research topics, and build a research roadmap; communicate and refresh on a regular basis to ensure relevancy.
Create a deep understanding of our target customers through surveying, A/B tests, regression analysis, and other quantitative methods (existing or invented) that you identify to be most effective
Create repeatable and scalable mechanisms to measure customer sentiment that drives product iteration
Work with Business Intelligence to triangulate insights with key metrics (e.g. usage, engagement) by customer segment and develop regular ways to report on recommended actions
Synthesize a wide range of primary and secondary data types leading to focused, insightful, and actionable insights that persuade and inspire partners and decision makers to take concerted, informed actions
Work closely with product and design teams to promote research best-practices, build resources, and train team members to enable them to execute their own research projects
We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | San Jose, CA, USA | Seattle, WA, USABasic Qualifications
BA/BS in statistics, experimental psychology, cognitive science, human computer interaction, or related discipline
7+ years of hands-on experience conducting quantitative UX research in an applied setting
Expertise in languages used for data manipulation and statistics (e.g. Python, R, MATLAB, C, Java, Go) and with SQL
End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Deep knowledge of behavioral statistics and the principles of experimental design
Expertise in qualitative research methods (e.g., in-depth interviews, focus groups, thematic analysis)
Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
A portfolio demonstrating past work experience, deliverables, and extraction of actionable insights from quantitative data
Preferred Qualifications
MA/MS in statistics, experimental psychology, cognitive science, human computer interaction, or related discipline
Coding experience and knowledge of machine learning concepts
Experience working in a fast paced software development environment
Experience with multimodal device interaction, consumer technology, and/or generative AI
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
