Company:Qualcomm Technologies, Inc.Job Area:Engineering Group, Engineering Group > Hardware Applications EngineeringGeneral Summary: At Qualcomm the technical account manager oversees the customers (OEM/ODM) product portfolio and manages the technical aspects of the Qualcomm components (hardware and software) that are designed into the customers projects. You will be required to:
Support the sales account manager by leading the management of the technical relationships between the customer and Qualcomm’s business units
Provide overall project management for the customer project from concept through mass production
For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis
For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analyzing the gaps & risk involved in product commercialization
Align customer milestones with Qualcomm’s hardware and software deliverable timeline by collaborating with product and program management
Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation
Minimum Qualifications: Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.ORMaster's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.ORPhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.Preferred Qualifications:
8+ years wireless industry experience.
4+ years of managing mobile technology related large scale customer projects and relationships
Ability to proactively manage customer expectations to influence customer relations and design decisions
Excellent oral and written communication skills, including the ability to effectively present information to a range of audiences
Principal Duties and Responsibilities:
Leverages advanced Hardware Application knowledge and experience to provide technical expertise of hardware through trainings, product demonstrations, and the design, debug, test, and quality support of customer products that are based on Qualcomm chips.
Collaborates with cross-functional teams and customer personnel in assessing potential application of company products, preparing detailed product specifications, disseminating technical information on specific hardware areas, and/or troubleshooting issues regarding hardware tools and products.
Owns support for a technology and/or chipset area and recommends appropriate modifications and enhancements in light of customer needs.
Proactively identifies customer problems and recommends innovative solutions.
Writes detailed technical documentation for complex Hardware Application projects.
Level of Responsibility:
Works independently with minimal supervision.
Provides supervision/guidance to other team members.
Decision-making is critical in nature and highly impacts program, product, or project success.
Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.
Has a moderate amount of influence over key organizational decisions.
Tasks do not have defined steps; planning, problem-solving, and prioritization must occur to complete the tasks effectively.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hrpublicarticleview&sysparmarticle=KB0039028) . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.Pay range and Other Compensation & Benefits : $143,400.00 - $215,000.00The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link .If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification
