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Position Summary
The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
The Pierce College Dental Hygiene Program and the Pierce College Dental Clinic are committed to supporting those from historically marginalized communities in alignment with the Pierce College mission statement. The successful candidate for this position would need to demonstrate a commitment to supporting the advancement of those from historically marginalized communities and Pierce College's dedication to becoming an antiracist institution.
The Dental Hygiene Office Manager (Program Specialist 2) works to support the equity-centered mission of Pierce College by providing direct support to the director, students, staff, and faculty of the program. In addition, the Dental Hygiene Office Manager will cover the dental clinic reception area as needed. Reporting directly to and under the general supervision of the Dental Hygiene Director, this position is will work using sound independent judgement in order to proficiently execute the programmatic supports of the division. This position requires regular and consistent attendance.
About the District:
Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023.
Want a feel for our District? Take a peek with aerial campus views!
Pierce College Fort Steilacoom
Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.
Pierce College Puyallup
Located on an expansive site with 125-acres of wooded land with beautiful hideaways.
Pierce College at JBLM
Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.
Our colleges enjoy a strong presence in the communities in which they serve and participate in numerous partnerships with business, community, government, and educational organizations.
Essential Functions
The Dental Hygiene Office Manager (Program Specialist 2) will perform their duties while actively supporting Pierce College's integrated institutional values and core themes in the advancement of the Dental Hygiene Program including, but not limited to:
Actively advance Pierce College's goals for equity and belonging in order to provide access and support for our diverse community of learners.
Participate in committees and task forces to ensure collaboration on reducing barriers and promoting retention of students, faculty, and staff.
Program Support:
Answer phone, mail, and in-person inquires and provide triage services for the director as appropriate.
Prepare written summaries of reports, technical publications, or other written materials for review as directed.
Support advising and admissions initiatives of the division/department.
Research, create, and provide resources/documents in support of the program as instructed by the Dental Hygiene Director.
Maintain departmental priorities and schedules.
Track departmental purchases.
Maintain departmental files in adherence with retention schedules; ensure confidentiality under Protected Health Information (PHI) and Family Educational Rights and Privacy Act (FERPA) regulations.
Track faculty absences and student course fees.
Assist Dental Hygiene Clinic Support Specialist to ensure smooth and transparent process for the two aspects of the department comprised of educational and clinic support.
Staff Dental Hygiene Clinic reception; provide daily management of clinic reception, patient intake/existing, referrals, and payments as needed.
Advisory Committee participation:
Assist Program Director with various marketing and promotional activities as delegated.
Schedule and attend all advisory board meetings; take and distribute meeting minutes including departmental meetings.
Other duties as assigned to support the mission, goals, and objectives of the district and program.
Budget Monitoring and Maintenance:
Maintain and monitor fiscal records on all departmental requests.
Maintain up-to-date accounting ledger and provide weekly updates to director.
Track, reconcile, and report departmental budgets.
Other duties as assigned.
Required Education:
Associate's Degree in Business, Business Information Technology, Healthcare, or related field.
Required Experience:
One (1) year of customer service experience.
One (1) year of administrative/secretarial experience.
Experience establishing and maintaining complex electronic and/or manual file systems or database files.
Experience using Microsoft Office software (Excel, Word, Outlook, Teams).
Special Requirements:
Must pass Health Insurance Portability and Accountability Act (HIPAA) and FERPA training and obtain HIV training certificate within two months of hire.
COVID-19, Hepatitis B, TB test, MMR, Varicella, Tdap, and Influenza vaccination history
The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will considered in determining the applicant's suitability to perform in this position.
Required Competencies: Knowledge, skills, abilities, traits and characteristics:
Strong organizational and prioritization skills; ability to differentiate between competing priorities in order to perform tasks or duties effectively and efficiently.
Exhibit dependability and accountability by completing tasks accurately and in a timely manner; proactively identify tasks or areas in need of attention in support of program goals or needs.
Provide programmatic support to faculty, students, staff, and patients as needed.
Provide exemplary customer service by responding promptly to phone, email, and voice messages; maintain an open and welcome environment; warmly acknowledge internal and external customers.
Facilitate consistent communication with director including, but not limited to, attending weekly meetings and brainstorming sessions.
Apply inclusive practices in order to foster a welcoming and approachable culture in which equitable student access, opportunity, and success will be realized.
Value continuous learning and foster a climate for the learning and development of self and others.
Demonstrates appropriate depth of knowledge and skills in utilizing technology such as the following:
Word: Ability to create, format, edit, preview, print, and save documents; use standard functions to select, edit, copy, paste, format, and spell check.
Excel: Ability to create, modify, print, and format spreadsheets and work with basic formulas and functions.
Outlook: Ability to compose, send, and respond to electronic email and utilize functions such as calendars and meeting requests.
Internet: Ability to navigate the Internet to find and download information.
Database Software: Familiarity with database software including electronic health records systems, learning managements systems (e.g. Canvas, Starfish), and enterprise performance management systems (e.g. PeopleSoft/ctcLink).
Application Process
Application Requirements:
To be considered for this position, applicants must:
Meet the required qualifications as outlined in this announcement.
Complete the online application profile at:https://www.pierce.ctc.edu/hr.
Apply for the specific job opening.
Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. In your cover letter, please address how you will support the mission of Pierce College to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. Please include in your response how your previous education and/or professional experience contribute to your effectiveness in promoting a climate of student success for a diverse community of learners. (Cover Letter)
Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and conferral date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: https://www.naces.org/members (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses. At least one reference must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)
Provide a response to the following question. (Supplemental Question):
Briefly describe how you have worked in your previous or current positions to advance equity, diversity, and inclusion in your organizations and how you would do that in this position. Please limit response to a maximum of 500 words.
Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.
All correspondence regarding your application status will be sent to the email address associated with your NEOED account. Please make sure to check your spam folder periodically, in the case of an automated, incorrect delivery.
Terms of Employment:
This is a full-time (40 hours per week) classified, over-time eligible position with the Pierce College District. The primary work location will be at Pierce College Fort Steilacoom campus. Occasional travel to Pierce College campuses or sites may occur. Work hours are typically between 8:00 a.m. and 5:00p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites. This position requires regular and consistent attendance.
Salary & Benefits:
The starting salary range of this position is $3,833.00$4,602.00 a month (dependent upon qualifications), with annual periodic increments up to $4,723.00 per month. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hr- benefits
Physical Work Environment:
This position is required to work indoors in an open office environment, which requires visual concentration on detail, dexterity, precision, and is subject to frequent noise and interruptions.
Reasonable Accommodation:
Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.
Screening & Interview Process:
Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.
Please note: This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the District's needs will be eligible for further consideration.
Conditions of Employment:
Pierce College is a “fully vaccinated campus” under the state’s higher education guidance, which means that COVID-19 vaccination is highly encouraged for all employees and students.
Prior to the start of employment, finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law RCW 28B.112.080.
An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.
Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.
Bargaining Unit:
This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).
Equal Opportunity:
The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.
For more information about this position or assistance regarding your application, contact Human Resources.
Questions regarding equal employment opportunities or discrimination may be directed to the following:
Sean Cooke - Title IX Coordinator
(253) 840-8472
Davi Kallman- ADACO/Section 504 Coordinator
(253) 912-3715
Deena Forsythe - Interim Vice President for Human Resources
(253) 964-6586
Paula Henson-Williams - District Affirmative Action Officer
(253) 864-3229
