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Youth Support Services Staff (Temporary; Evening Shift)Multiple Openings!
The Youth Support Services Staff at Friends of Youth provides direct service to up to 15 young adults experiencing homelessness, and is responsible for successfully maintaining a safe and supportive 24/7 programming environment during evening, daytime and weekend hours at the Redmond Youth Service Center. This position implements agency and program policies, as well as the shelter schedule and processes.
This is a temporary position through 3/25/21, with possibility of extension.
SCHEDULE:
20 hours per week: Saturday-Tuesday, 4:00 pm to 9:00 pm. May be required to work on holidays.
35 hours per week: Wednesday-Friday, 4:00 pm to 9:00 pm and Saturday-Sunday 8:30 am to 6:30 pm. May be required to work holidays
JOB RESPONSIBILITIES
A. Direct Services
1. Maintain security of facility and grounds during shift.
2. Responsible to know whereabouts of every guest.
3. Respect confidentiality of the young adult and their family.
4. Provide a safe, caring and non-judgmental environment for the young adults.
5. Respect differences in young adult’ cultural and social identities, religious backgrounds, sexual orientation, and gender identities.
6. Check all young adults into Redmond Youth Service Center during scheduled times.
7. Conduct searches of each guests’ belongings at check-in to ensure the removal of any prohibited items.
8. Initiate intake and ensure completion for any young adult who is admitted during their shift. Make referrals to necessary referrals as needed.
9. Help to serve and clean-up meals.
10. Monitor laundry and showers.
11. Check-in with guests regarding goal completion.
12. De-escalate guest conflicts as they arise to ensure a safe environment.
13. Report extraordinary changes in young adult’s behavior or situation to Program
Coordinator.
14. Check email and respond as needed to programmatic communications.
15. Work collaboratively with the shelter staff team. This includes communicating positive affirmations as well as constructive criticisms, to team members, with the goal of fostering a healthy team environment.
16. In partnership with young adult participants, develop life skills workshops and daily activities
B. Program Operation and Support
1. Attend all HYS, Case Consult, and Redmond Youth Service Center Staff Meetings.
2. Complete weekly check-in with Program Coordinator to ensure consistency in programming.
3. Ensure doors and other aspects of the facility are appropriately secured at both the beginning and end of each shift.
4. Maintain prescribed medications and checked in items in a secure area.
5. Facilitate walk-through and safety checks in areas surrounding shelter.
6. Ensure following of laundry and procedures and completion of laundry each shift.
7. Complete cleaning responsibilities each shift.
C. Administrative Duties
1. Maintain guest records in Youth Force database.
2. Maintain accurate guest files.
3. Complete client exits as needed during shift.
4. Ensure copies of necessary file forms are stocked.
5. Assist with file collection for quarterly file review.
6. Ensure Landing Shelter Tracker is up to date each week.
7. Ensure all WATCH background checks for new and returning guests are completed during shift.
8. Ensure that all COVID-19 protocols are accurately followed.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
JOB REQUIREMENTS
A. Education and Experience
Bachelor’s Degree in social services related field is preferred or 2 years’ experience working with youth and young adults. Lived experience with homelessness or street culture and knowledge of working with youth or young adults can be supplemented for work experience or education.
Experience in working with at-risk and or youth experiencing homelessness is preferred.
B. Additional Requirements
Must satisfactorily pass criminal history check.
Must satisfactorily pass tuberculosis (TB) test.
Must successfully complete the following health certification requirements within 30 days of employment: CPR, First Aid and Blood borne Pathogens training, Food Handlers Permit.
C. Knowledge, Skills and Abilities
Engages with diverse populations in a culturally responsive manner.
Demonstrates a commitment to the values of equity and inclusion by honoring and celebrating diverse characteristics and expressions of personal identity.
Ability to develop positive relationships with young adults.
Ability to observe and discuss behavior problems and suggest appropriate alternatives.
Ability to act as a positive role model for young adults.
Ability to work in a setting that can be highly stressful.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Knowledge of de-escalation techniques.
Knowledge of relevant King County resources.
Ability to provide Trauma Informed Care and Harm Reduction services to shelter guests.
Ability to demonstrate sensitivity to the needs of clients in crisis.
Ability to interact with volunteers and provide leadership.
Ability to work collaboratively with other staff, community partners and law enforcement.
EQUAL OPPORTUNITY EMPLOYMENT
Friends of Youth is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetic markers, military or veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.
People of Color and Members of the LGBTQ community are strongly encouraged to apply.
ABOUT FRIENDS OF YOUTH
Founded in 1951, Friends of Youth provides a comprehensive range of shelter, housing, counseling and prevention services for youth and young adults and their families in King and Snohomish Counties in Washington State. Friends of Youth is the primary provider of services for homeless youth and young adults in East King County. Services include street outreach, emergency shelter, transitional living programs, supported permanent housing, employment and mental health support. To learn more about Friends of Youth, please visit our website.
Reasonable accommodations may be made to enable individuals with disabilities to apply for this position or to perform the essential functions of this position. To request accommodation, please email Human Resources.
