Attend to patients on the phone, online and in person. Coordinate and organize appointments and administration to facilitate the efficient running of the oral surgery practice.
Main Job Tasks, Duties and Responsibilities
greet patients
register new patients according to established office protocols
assist patients to complete all necessary forms and documentation
verify and update patient information
move patients through appointments as scheduled
enter all relevant patient information into data system
maintain and manage patient records in compliance with privacy and security regulations
answer and manage incoming calls
respond and comply to requests for information
schedule patient appointments
confirm upcoming appointments and recalls according to office protocol
check daily appointment schedule
arrange patient charts for next day appointments
fill in cancellations and no-shows
obtain patient referrals from the referring offices
dispatch lab work appropriately
collect and receipt payments from patients at time of treatment
inform patients of financial treatment plan options
prepare and mail billing statements
sort and distribute incoming and outgoing post
maintain a professional reception area
safeguard patient privacy and confidentiality
Education and Experience
general education degree or high school diploma
knowledge of computer and relevant software applications
knowledge of general administrative and clerical procedures
knowledge of dental terminology, procedures and diagnosis is a bonus
working knowledge of dental insurance is a bonus
Key Competencies and Skills
communication skills
information collection and data management
planning and organizing
accuracy
customer service skills
teamwork
initiative
adaptability
confidentiality
Needs to be flexible with hours and locations (Travel between Renton and Bellevue offices are required)
