TITLE: Office Associate
SALARY & FLSA: $23.00 per hour; FLSA non-exempt
OPENING DATE: 07/26/2024
CLOSING DATE: 08/25/2024 (May close sooner if a sufficient number of applications are received.)
JOB TYPE: Regular, Full-time
UNION: Non-Represented
OPENINGS: 1
LOCATION: Onsite
DEPARTMENT: Admissions
This role will work a Sunday - Thursday schedule.
HOW DO YOU ZOO?
More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.
WHO YOU ARE
As our new Office Associate, we know you will be successful in this role because you:
Are Focused: No detail goes missed under your watch. Receiving, sorting, and routing daily USPS, departmental, and unit mail along with other receivables (membership applications, donations, etc.) to proper units is something you can do flawlessly.
Have Strong Administrative Abilities: As a clerical pro, you are a clear communicator and can adjust your messaging based on the audience. You are able to keep relevant files, directories, and other general zoo information accessible and up to date.
Provide Exemplary Customer Service: You have excellent work standards and provide amazing customer service daily. As the zoo’s initial contact for in-person reception and you enjoy routing incoming calls and emails on the zoo Administration’s main lines. You can support various zoo departments by providing administrative support as needed and/or requested.
Are Comfortable Speaking and Working with Everyone: You are comfortable responding to and assisting the public, outside customers, contractors and vendors, as well as internal zoo employees with questions and/or requests for assistance. You enjoy working as part of a diverse team. You treat everyone with respect.
YOUR PRIMARY RESPONSIBILITIES
Prepare outgoing mail and shipments for delivery. Receive, sort, and route daily USPS, departmental, and unit mail along with other receivables (membership applications, donations, etc.) to proper units.
Serve as the zoo’s initial contact for reception and receiving.
Respond to and assist the public, outside customers, contractors and vendors, as well as internal zoo employees with questions and/or requests for assistance.
Coordinate, order and maintain office supplies and furniture as needed or requested.
Help keep relevant files, directories, and other general zoo information accessible and up to date.
PREFERRED QUALIFICATIONS
Ability to speak more than one language.
QUALIFICATIONS
High school diploma or general education degree (GED); six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience including experience with multi-line phone systems and reception.
Ability to work a non-standard/flexible schedule, which will include one weekend day, and may include some holidays
Ability to work effectively as a team member, and independently with little supervision.
Ability to collaborate well with all levels of employees and managers across the organization.
Successful applicants must live and work in Washington State to perform this role.
Applicants must be at least 18 years old.
BENEFITS
The Woodland Park Zoo offers a comprehensive benefits package for fulltime staff including:
Medical, dental, and vision HMO and PPO plans for you and eligible dependents
11 paid holidays and 2 personal holidays
Accrue 12 vacation days and another 12 days of sick your first year
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Tuition reimbursement
Free zoo membership that includes zoo admission and discounts after 90 days
4 complimentary tickets per year plus other discounts and perks
Free staff parking
403(b) Retirement Plan
SELECTION PROCESS
Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.
This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.
Screening: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.
Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.
