Great opportunity to join our branch as a Supervisor! This entry level key role is great for someone looking to sharpen their leadership skills and is strong in employee engagement, scheduling efficiency and customer satisfaction! If you or anyone you know (including your network) is interested in learning more, please share the job link.
PLEASE APPLY AT THE FOLLOWING LINK: https://careers-allwayscaring.icims.com/jobs/151356/client-services-supervisor-bilingual-english-russian/job
Responsibilities
- The Supervisor is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The Supervisor is also responsible for supervising, guiding, and directing office staff and those who provide direct client services. The position involves utilization management, hiring, disciplining employees as appropriate, overseeing scheduling, identifying problems, and implementing proactive solutions to drive optimum outcomes and quality services for clients served.
- Resolve client-related issues including contacting both internal and external customers to address matters affecting utilization
- Partner/communicate with all members of the client’s circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies
- Manage diverse payor sources. Ensure proper documentation and record-keeping for agency payors
- Conduct periodic home visits and safety checks
- Oversee creation of caregiver and field-staff schedules to impact quality related to client care
- Maintain strong, positive relationships with referral partners, payor sources, and clients
- Direct and participate in on-call responsibilities as needed
- Manage client service schedules to ensure adequate staffing. Process completed visits for payment
- Identify branch staffing needs and quality candidates. Recruit, screen and select direct-care staff based on referrals
- Evaluate, supervise, train, and provide feedback to Direct Care staff to ensure quality care
- Monitor staff, identifying problem situations. Develop/implement solutions for optimal outcomes
- Evaluate job performance of staff and conduct performance reviews. Initiate, implement and recommend corrective actions and/or disciplinary actions including employee terminations
- May need to assign tasks and provide supervision to other Branch or Administrative Employees
- Ensure HomeCare services are in compliance with agency philosophy, policies/procedures, and in accordance with Federal, State, and local licensing laws and regulations.
- Maintain a full understanding of clients’ agreed Plans of Care. Ensure adherence to plans for each client served. Monitor and report on changes in clients’ Plans of Care, services, or conditions as required
- Contact case managers and payors with recommendations regarding Plan of Care compliance
- Support and implement initiatives related to Branch Growth
- Analyze funding source documents and Care Plans to ensure caregiver compliance
- Review weekly and monthly metrics. Conduct analysis to ensure financial management and net-hours growth to meet
Qualifications
- High School Diploma Required
- Associate’s or Bachelor’s Degree in Business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred (per regulatory requirements)
- Excellent Customer Service Skills
- Previous experience in a supervisory role preferred
- Previous experience with community service, client service or staffing/schedule management experience
- Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
- Driving Required. Must have valid driver’s license and current auto insurance
About our Line of Business
iCIMS Application FAQs
All Ways Caring HomeCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
All Ways Caring HomeCare is a part of the BrightSpring Health Services family of health and human services brands.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 or contact us for assistance.
YOU WILL HAVE TO VISIT CLIENTS IN BELLEVUE, KIRKLAND, MERCER ISLAND, RENTON, REDMOND and SURROUNDING AREAS
