We are currently assisting our client, a small, award-winning medical clinic, with a search for a Patient Care Coordinator - Front Desk.
JOB SUMMARY:
This position functions as an integral member of the healthcare team to deliver exceptional service to patients. This position is an ideal fit for a person who enjoys helping people in need.
Duties and Responsibilities
Greeting patients professionally both in person and on the phone
Maintaining exact and complete sign-in/sign-out procedures for patients
Quickly answering or properly referring questions and issues for follow-up
Optimizing provider schedules and patient satisfaction with efficient scheduling
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Communicating with patients about their status and condition through emails, phone, text, and face-to-face conversations
Managing patient accounts and updating patient information in a confidential manner
Scheduling patient visits and answering questions, including questions about billing and preparation for appointments
Verifying insurance information is accurate and input accurately
Ensuring services comply with state and federal regulatory requirements
Transferring all patient information into electronic medical records
Providing general clerical and administrative support to all levels of professionals
Receiving and sorting out e-mails, text messages and deliveries
Ensuring that common areas in office premises are equipped with required office supplies
Opening and/or closing the office
Skills and Qualifications
Teamwork to coordinate with health care providers
Strong verbal communication skills to communicate with patients and health care providers
Interpersonal skills to interact positively with patients who may be upset or stressed
People skills to connect emotionally with patients and health care personnel
Excellent judgment, critical thinking, and problem solving skills
Strong project management and multi-tasking skills
Organization and time management to manage a variety of tasks effectively.
Attention to detail to schedule patients and communicate scheduling conflicts with providers.
Technological skills, such as using word processing and spreadsheet programs to track data.
Ability to move around in the office to quickly help patients and move clinic supplies.
Location: Bellevue, WA – onsite only, this is an in-person position
Schedule: Full Time onsite, 9:30am to 5:30pm, Monday to Friday
US citizens and those authorized to work in the US are encouraged to apply.
Work sponsorship is not available at this time.
Compensation Range: $23.00 - $28.00 per hour, depending on experience.
Benefits: Medical, Dental, Vision Insurance with 100% premiums paid by employer. Paid Time Off, Paid Holidays, Bonuses, 401(k) with matching, tuition reimbursement.
About Hansell Tierney:
Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.
