Order Processor / Fulfillment / Customer Service
Company: Internet Technology Group, Inc. — www.itechgroup.com
Location: Redmond, WA
Hours: Full-time, Monday–Friday, 35–40 hours/week (occasional Saturdays as needed). Typical hours 9:30 a.m. – 5:30 p.m.; we’re flexible.
Welcome Bonus: $1,000 after 90 days (mutual fit).
About Us
Internet Technology Group is a growing e-commerce company specializing in dietary supplements, scientific, and wellness products. We deliver exceptional customer service in a supportive, collaborative workplace.
Position Overview
This role combines order processing, fulfillment, and customer communication. You’ll thrive here if you’re detail-oriented, reliable, and comfortable wearing multiple hats in a fast-paced small-team environment.
Key Responsibilities
Process online orders in ShipStation (transfer, pick lists, packing slips, shipping labels).
Pick, pack, and ship orders accurately and on time (UPS/FedEx/USPS).
Handle phone orders and provide customer support via phone and email.
Restock inventory and maintain organized work areas.
Assist with general office tasks as needed (e.g., data entry, website updates).
Collaborate with teammates to ensure timely, professional service.
Qualifications
Strong attention to detail and organization; able to prioritize in a fast pace.
Computer savvy; ShipStation, Slack, Groove Packer, Zendesk and QuickBooks
Familiarity using 3rd party Marketplaces like Amazon, eBay, Walmart and Shopping carts like WooCommerce a plus
Clear, friendly communication (written & verbal).
Team-oriented with the ability to work independently.
Comfortable with standing, lifting, and repetitive tasks.
Why Join Us
Supportive small-team culture where your contributions matter.
Flexible scheduling (within reason).
Broad exposure to e-commerce operations and growth opportunities.
$1,000 “Welcome to the Family” bonus after 90 days.
How to Apply
Email your resume and a brief note about your availability to Craigslist Relay Email address
