Position Summary:
The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals. We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity.
This L.A.C.E.S./W.A.B.E.R.S.+ Data Specialist position provides assessment and SBCTC reporting support for campus and off-campus BEDA programs. Will support the day-to-day operation of the Transitional Education Department. Responsibilities include student intake, registration, administering standardized evaluations (CASAS test) for new and current students, and providing customer service to students/staff/faculty by phone, computer and in person.
About the District:
Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023.
Essential Functions
Manage the LACES (Literacy Adult Community Education System) database for federal and state reporting, program compliance, analysis and improvement. Troubleshoot with IT Department and the State Board for Community and Technical Colleges (SBCTC) to resolve reporting and programming issues.
Provide strong customer service. Answer incoming telephone calls and schedule appointments for intake/testing/registering. Assist walk-in students by answering questions related to class offering/explaining College/Division programs, touring classrooms, and registering for classes. Provide general clerical duties such as filing, making copies, new student intake packets, etc.
Setup testing computer stations, proctor testing sessions, and interpret test scores by referring to state testing charts. Complete and process student intakes with new/former students. Complete registration forms, State LACES forms and discussing payment options.
Provide training to faculty and staff. Other duties as assigned.
Required Education:
GED/High School Diploma or equivalent work experience.
Required Experience:
Minimum of six (6) months of office and customer service experience.
Experience with data collection and analysis.
Experience training and supporting staff.
Special Requirements
Must participate in CASAS Cadre and LACES training upon hire. Both are fully paid for trainings mandated by the State Board for Community and Technical Colleges.
Required Competencies: Knowledge, skills, abilities, traits and characteristics:
Flexibility: the ability to adapt and respond to the changing environment and to constructively create opportunities for change through active participation.
Attention to Detail: Ensures information is complete and accurate. Follows process steps as outlined in standard operating procedures. Reviews materials to ensure they are accurate, clear and concise.
Adaptability and Responsibility: Responds to change with a genuine desire to do what it takes to get the job done, regardless of the need to make adjustments. Employee accepts the change and is instrumental in seeing that the change is perceived positively by others and is carried out in a way that improves the overall operation of the department.
Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables.
Multiculturalism: Utilizes appropriate methods for interacting sensitively, effectively, and professionally with person from diverse cultural, socioeconomic, educational, racial and persons of all ages and lifestyle preferences.
Student Services: Strives to anticipate, identify, understand and be responsible to student needs and expectations.
Stress Tolerance: Handles high workloads, competing demands, interruptions and distractions with poise and ease.
Establishing Rapport: Interacts effectively with others to establish and maintain smooth working relationships.
Technical Expertise: Basic computer skills:
Word: Ability to create, format, edit, preview, print and save documents; use standard functions to select, edit, preview, print, and save documents; use standard functions to select, edit, copy, paste, format, and spell check.
Outlook: Ability to compose, send, and respond to electronic email and utilize functions such as calendars and meeting requests.
Internet: Ability to navigate the internet to find and download information.
Application Requirements:
To be considered for this position, applicants must:
Meet the required qualifications as outlined in this announcement.
Complete the online application profile at: https://www.pierce.ctc.edu/hr.
Apply for the specific job opening.
Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and conferral date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: https://www.naces.org/members (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses. At least one reference must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)
Provide a response to the following question. (Supplemental Question): How does this position impact the College's goal to support all students and to achieve racial and social equity in pursuit of mission? Please limit your response to a maximum of 500 words.
Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.
