Position Summary:
The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals. We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity.
The Computer Lab/Student Technology Assistant Team (STAT) Program Specialist 2 provides oversight for District Computer Labs, Makerspaces, Design Studios, and the various STAT stations. Primary duties of the position are to plan, coordinate, and implement the operation of the Student Labs. The STAT Program Specialist will be responsible for identifying innovative technologies and presenting clear ideas while contributing to student success and helping to shape the future of student media and educational technology. This position reports directly to the District Computer Labs Manager. This position actively supports and engages in Pierce College’s goals for equity and inclusion to provide access and support for our diverse community of learners and our goal of becoming an anti-racist institution.
About the District:
Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023.
Essential Functions:
Lab Staff Lead/Direction
Assist in recruiting, hiring, and training part-time lab and multimedia employees using approved procedures.
Develop work schedules and make appropriate assignments for employees; monitor and approve work hours for Time and Leave Reporting.
Recommend discipline and termination of employees, if necessary.
Supervise the lab/multimedia centers/STAT (Student Technology Assistance Team) stations throughout the campus through direct observation and by monitoring procedures per established customer service and security guidelines.
Student Support & Program Coordination
Display a deep understanding of cultural diversity and a willingness to learn from others, fostering an inclusive environment through open and honest interactions.
Establish meaningful connections with students, acknowledging their unique experiences, and recognizing their individual strengths and aspirations.
Provide personalized guidance and ensure exceptional support by actively listening and engaging with students.
Lab and Staff Planning
Monitor student technology use and assist in development of a plan to meet user's needs.
Monitor staffing needs for labs/multimedia/STAT stations.
Research and identify innovative technologies, strategies, and equipment.
Assist with preparation of Student Tech Fee or Service and Activities budget requests.
Track budget expenditures for all funding.
Research and Development
Research latest technology trends and management styles to stay current with continuous process improvements.
Support implementation of fresh new strategies as it relates to student technology.
Student/Staff/Special Program/Faculty Support
Assist and coordinate with library personnel to maintain and support media equipment including audio/video devices and peripherals.
Provide assistance with paper and toner needs for student technology.
Support ESL, College Success, other Learning Resource Departments and college programs.
Participation in Shared Governance and Other Duties as Assigned
Serve on campus-wide committees to support and advance equitable student success to the greatest extent possible.
Other duties as assigned.
Required Education:
Associates degree in any field of study OR equivalent years of experience working in supervisory positions in computer labs, media, instructional support, business management, information technology departments, or a related field. For an associate's degree, the equivalent work experience is two (2) years.
Required Experience:
Experience working in computer labs, media, instructional support and/or information technology departments.
Experience providing customer service in a fast-paced environment.
Supervisory skills to include coaching and mentoring to support employees in achieving the college mission and their professional goals.
Special Requirements:
The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will considered in determining the applicant's suitability to perform in this position.
Required Competencies: Knowledge, skills, abilities, traits and characteristics:
Communication: Ability to communicate plans and activities in a manner that supports strategies for unit involvement and accomplishment of mission and outcomes.
Interpersonal Skills: Ability to model and maintain the values of candor, openness, inclusiveness and honesty. Build and maintain the trust of others.
Fiscal Responsibility: Ability to look for methods to improve processes that have a positive impact on resource allocation.
Intermediate computer skills and multimedia experience:
Microsoft Office Suite and Office 365: Word, Excel, Outlook,
PowerPoint, both stationary and mobile apps.
Internet/Canvas: Ability to utilize the Internet and Canvas to
support the STAT program. Some experience with cloud apps –
Google Drive and MS One Drive.
Multimedia: Hands-on experience with a variety of digital media,
including but not limited to computer programs and software; digital
imagery, digital video; video games; web pages and websites,
including social media; data and databases; digital audio, such as
mp3s; and e-books.
Job Management: Ability to manage one’s time and priorities to ensure assignments are completed in a timely and effective manner.
Critical Thinking & Problem Solving: Ability to be a critical, creative, reflective thinker; to question, search for answers and meaning; evaluate ideas and information and develop ideas that lead to action.
Adaptability & Flexibility: Ability to adapt to changing business needs, conditions, and work responsibilities.
Student Service (Student Focus): Ability to work effectively and efficiently to provide quality service to students and the public to satisfy student service expectations.
Establishing Rapport: Ability to interact effectively with others to establish and maintain smooth working relationships.
Application Process:
To be considered for this position, applicants must
Meet the required qualifications as outlined in this announcement.
Complete the online application profile and apply for the specific job opening at: https://www.pierce.ctc.edu/hr
Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
Upload (attach) detailed résumé of all educational and professional experience.(Résumé)
Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to submit copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and conferral date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: www.naces.org/members.htm (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
Upload (attach) a list of at least three professional references with names, addresses, telephone numbers, and e-mail addresses. Letters of recommendation will not be accepted. (References)
Provide a response to the following question: (Supplemental Question) How does this position impact the College's goal to support all students and efforts to move Black and Brown student excellence forward?
Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.
