Description This Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center. Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. This could be the long-term contract / temporary Customer Service Representative position you're looking for, if you can work in Spokane, Washington!Your responsibilities in this role
Field and send out send written business correspondence
Contribute accurate, friendly customer service in a timely fashion
You will likely support business development and client referral goals by actively cross-selling and referring customers
Manage and place incoming telephone calls Requirements - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Customer service and office administrative skills
Comfort and confidence when interacting with internal and external partners and clients/customers
Strong proficiency in Excel and other Microsoft Program skills
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Excellent oral and written communications skills
Proficiency in Outbound Sales
Expertise in Answering Inbound Calls
Foundational knowledge in Recorders
Answering Inbound Calls experience desired
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Proficient with computers and technology platforms
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Supportive, positive attitude with a professional demeanour applied to all tasks
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
