Req ID: RQ170236Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: Field EngineeringSkills:Computer Hardware,Customer Service,Field Support,Technical SupportExperience:4 + years of related experienceJob Description:GDIT is seeking a Field Desktop Technician who will provide both desktop support to join our team providing technical support for the Center for Disease Control and Prevention (CDC) in Spokane, WA .In this role, you will serve as part of the remote support (FSS) technical staff nationwide supporting the many onsite desktop support and video teleconferencing needs for CDC. In addition to day to day user support, you will support CDC visitors in this a secure environment where visitors will work with you to set up equipment and presentations at CDC.We are looking for a dedicated team player to provide a broad array of computer desktop services. This individual must be able to work effectively in responding to customer service request tickets during daily operations; with excellent technical and customer service skills. The ideal candidate must be able to successfully work in a Service Level Agreement/metrics driven environment for problem resolution.This is a full time Monday - Friday position working at the CDC campus in Spokane, WA.Responsibilities:
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Assists in instructing customers in the operation and maintenance of systems/equipment.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analyses and prepares reports on system problem trends and issues.
Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
Assists in the design of basic technical programs for projects or enhancements to existing programs.
Required Skills and Experience:
High school diploma or G.E.D.
5+ years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Experience working with process and/or system design concepts
Experience working with appropriate programming languages, operating systems and software
Experience working with engineering principles and practice
Ability to be onsite Monday-Friday in Spokane, WA
Desired Skills and Experience:
Windows 10 technical support
O365 support
Support of handheld devices
MAC PC support
Interpersonal skills to work with customers and other unit personnel
Analytical and problem solving skills
Communication skills
Time management and organizational skills
Ability to resolve non-complex hardware and equipment problems
#GDITPriorityThe likely hourly rate for this position is between $20.80 - $31.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
