Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved.Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality and Warranty claims departmentsCarry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues.Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate.Define priority of claims to be handled to satisfy customers in the best possible wayAssist with transition of parts between prototype and production phase at the customer as requiredParticipate, as required, in customer print reviews and approvalParticipate in Production Readiness ReviewsSupport PMI activities for Service (Warranty) harmonizationSupply Management: Review quality and delivery non-conformances.  Monitor and negotiate various quality metrics, for supplier performance. To support Supplier Quality & Warranty Engineers and act as facilitator for quality issues at both at customer and HydraForce by:Understanding and communicating quality requirements in accordance with the customer supplier quality manualAssist in resolving PPAP/ISIR questionsAssist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process (TOPS), to eliminate reoccurrencesWork with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer.Provide timely identification of warranty trends and prioritize efforts into reducing warranty costsParticipate in creating design solutions to address warranty issuesPerform warranty reviews with OEM SQA Engineer’s where requiredEnsure a timely and effective financial closure of claimsAct as a champion for warranty projects initiated by the customer that require Application or Design Engineering supportWorks with both the OEM customer and HydraForce Sales departments in coordinating and supporting warranty agreements
