Req Number 127816The Northwell Health Revenue Cycle team performs a vital role within our organization by handling all billing and collecting of hospital receivables. There are a wide range of career opportunities available from medical coders and appeals to auditors and clinical documentation. From our customer service team members who are handling patient registration and patient financial counseling in our hospitals, to those working in non-patient-facing areas such as insurance verification or health information management, they're working together to improve the experience of our patients and to secure financial strength for our organization to continue to grow.Primarily performing all functions within a customer tele-servicing center, servicing a high volume of billing related customer requestsJob Responsibility:
Understand intricacies of health care billing and how to communicate effectively
Have financial conversations and drive the collection of payments
Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
Create innovative ways to resolve customers' issues or concerns to win their loyalty
Provide input for new service processes and strategies
Be accountable and take ownership of the customer's experience from beginning to end. Identify opportunities to proactively meet member needs to deliver value - add recommendations and services
Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
Work with internal departments to achieve common goals
Preferred Skills:
Fluent in speaking spanish
Job Qualification:
High School Diploma or equivalent required.
0-1 years of relevant experience, required.
Regular Work Schedule: Full-time, 37.5 hr/week; Training is usually 9-5:00 onsite for the first 8 weeks and then transitions to a 10-6:00 shift with a hybrid scheduleThe salary range for this position is $32,799.98-$48,539.99/yearIt is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
