We are seeking a highly skilled and Guest-focused Duty Manager to join our team in ibis Kolkata Rajarhat. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.Oversee and coordinate all aspects of hotel operations during assigned shiftsEnsure exceptional guest service by addressing inquiries, resolving issues, and anticipating needsManage and motivate team members to maintain high performance standardsHandle guest complaints and concerns professionally and efficientlyCoordinate with various departments to ensure seamless communication and service deliveryImplement and enforce hotel policies, procedures, and safety regulationsMonitor and maintain cleanliness and presentation standards throughout the propertyManage check-in and check-out processes, ensuring a smooth and welcoming experience for guestsConduct regular inspections of public areas and guest rooms to maintain quality standardsAssist in training and developing staff to enhance their skills and knowledgeHandle emergency situations and make critical decisions when necessaryPrepare and submit daily reports on hotel operations and guest feedbackCollaborate with other managers to improve overall hotel performance and guest satisfaction
