Responsible for developing business opportunities, managing client relationships, and ensuring
excellent service delivery while driving revenue growth and customer satisfaction.
Key Responsibilities:
Business Development Management:
Identify and pursue new business opportunities
Develop and implement strategic business plans
Generate leads and convert them into long-term clients
Create and present business proposals
Meet or exceed sales targets and revenue goals
Service Management:
Oversee service delivery and customer support operations
Ensure high standards of customer service
Develop and implement service improvement initiatives
Monitor and analyze service metrics
Handle escalated customer issues
Team Leadership:
Manage and mentor business development and service teams
Set performance goals and conduct regular evaluations
Provide training and development opportunities
Foster a customer-centric culture
