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The Regional Quality Manager’s primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and the implementation of internal and external standards, such as Corporate Identity (CI). The position is based in our corporate Headquarters in Long Beach (unless otherwise agreed to with the Hiring Manager) and requires frequent travel within the defined region, including branch days at our West & Hawaii regions airports.Drive a customer-centric culture in your assigned region and ensure customer expectations are not only met but exceededReporting and follow up on quality related key performance indicators (KPIs) such as Customer Excitement Score (CES)Regular virtual and on-site branch visits to check for compliance in defined regionLiaison between Operations and Headquarters for quality relevant processes and projectsCreation and development of quality relevant processesLead and support of quality relevant projects
