The Account Director has primary responsibility for Account Services activities for assigned clients, including client development and retention. This individual is also responsible for leading internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical marketing communications, event marketing, medical communications, and medical education initiatives. The Account Director is expected to consistently provide excellent customer service, as well as to represent client needs and goals within the organization to ensure quality. This individual personally understands client challenges and leads internal core teams and external partners to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include client development, relationships, and satisfaction; internal core team leadership; organic new business development and planning; and overall strategy and execution of assigned business.Job DutiesAccount ManagementLead cross-functional teams in support of client needs for assigned clientsDevelop client scope of service, proposals, statements of work (SOWs), and project agreements with internal teams and communicate with client to gain approvalMonitor and manage assigned activities to ensure timely delivery of products and servicesDevelop, coordinate, and manage execution of all deliverables for assigned client accountsDevelop strategic/creative briefs for all projects, obtaining client agreement as neededContract with and manage external contractors as required for successful execution of Synchrony-driven programsEnsure team compliance with client contracts, timelines, and budgetsReview all major deliverables to ensure quality standards and client expectations are metOversee assigned program financial management and reportingOversee financial aspects of client relationship, including compliance to contract/agreements, SOWs, purchase orders, invoices, and receivablesAttend and lead weekly client status, new project kick-offs, and post-project evaluationsActively participate in client presentations, selling and defending the agency's point of viewAttend client meetings, congresses, and communicate key learnings to team and client as appropriateFoster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needsWork with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate valuesBusiness DevelopmentEnsure that existing client revenue goals are achievedActively seek new business opportunities within current clientsSupport the development and implementation of new business development opportunitiesSupport the development, presentation, and selling of high-quality deliverablesLead teams and resources to create and submit RFPs and proposals for new and existing clientsContribute to Synchrony Group cross-selling, new business development, and revenue growth for new and existing clientsInternal and External RelationshipsRepresent the organization in an appropriate mannerBe a positive force for enhancing the work culture, consensus-building, and internal communicationsFacilitate communication between team members and clients necessary to maintain strong relationships and effective account managementResolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole teamKeep manager apprised of critical client concerns and opportunitiesMonitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the fieldKey Competencies Effective leadership skills, with a strong focus on account services, strategic medical/marketing, medical communications, and event marketingAbility to manage outcomes to win-win resolutionHigh level of integrity, confidentiality, and accountabilityWell-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skillsAbility to manage outcomes to win-win resolutionDemonstrated ability to manage key constituent relationshipsAbility to identify key issues; creatively and strategically overcome challenges or obstaclesEffective attention to detail and a high degree of accuracySound analytical thinking, planning, prioritization, and execution skillsExpert communicator both verbally and in writingStrong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
