As a Data Centre Technician, you will support the Hyperscale Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service.Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably. What you will do:Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profileApply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operationsEnsure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controlsMonitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTRSupport continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility ManagementFollow all established frameworks, policies, and procedures for safe and compliant facility operationsPromote and support training to ensure compliance with relevant OH&S legislation and operational standardsMaintain strong working knowledge of critical systems to act as a technical point of referenceAssist with customer equipment handling, deliveries, and assembly as requiredProduce operational reports with recommendations to improve performance and reliabilityParticipate in team activities and ongoing professional developmentEngage in regular development discussions aligned with company competency frameworksParticipate in a rotating on-call roster to support 24/7 operationsSupport additional tasks as directed by the Facility or Services ManagerWhat will you need:Strong customer service and interpersonal skills, with the ability to manage stakeholder expectationsClear written and verbal communication, with the ability to explain technical concepts effectivelyStrong planning, organisational, and problem-solving skillsSolid understanding of data centre operations, including rack management, IT installations, cooling, and power systemsGood knowledge of structured cabling, cable management, and quality standardsWillingness to build expertise in high-density power and advanced cooling technologiesProficient in Microsoft Office, with exposure to BMS and other service platforms desirableRelevant electrical or telecommunications qualifications (desirable)Working knowledge of ITIL principles
