 Manage and responsible for the Collection Operations of the companyLiaise with Superior (Risk Management Head) as well as other top managementEnsure that the company runs with legality and conformity to established regulationsReview regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvementsCollaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivityReview and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)Manage customer support processes and manage them to enhance customer satisfactionResponsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company. 
