 Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit lossesRecruitment, training and performance management of the collection team to ensure good productivityProcess-reengineering of collection processes to improve productivityCapacity tracking, management and planning to ensure adequate collection resources for the section all the timeManage and optimize collection costPrepare, document and monitor strategy effectiveness and custody of the collection strategy/procedureTracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategiesPrepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management. 
