The Manager of Technology & Information will support and oversee the day-to-day technology needs of the Signarama brand, ensuring that platforms, tools, and systems run smoothly to support franchise operations. This role will help implement and maintain the brand’s digital roadmap, coordinate with vendors, manage integrations across POS, ERP, and CRM systems, and assist with ensuring data security and infrastructure reliability. The manager will be hands-on in troubleshooting, optimizing, and improving the tools our franchisees depend on, while also contributing ideas that drive efficiency and enhance network performance. This is a full-time office position based in West Palm Beach, FL.Support the brand’s technology roadmap by helping to implement solutions that improve day-to-day operations and franchisee support.Coordinate and assist with technology projects, from setup through post-launch troubleshooting, while managing the tech support team and working with other departments as needed.Maintain relationships with technology vendors and partners, including Corebridge, Zoho, RevScale, and Gorilla Dash, to ensure smooth operation and timely support.Assist with system rollouts, user onboarding, and platform integrations to ensure adoption and ease of use.Research and recommend practical technology updates that improve efficiency and franchisee success.Monitor and help maintain data accuracy across platforms, using validation tools and processes.Support the scalability, reliability, and performance of systems across all franchise locations.Assist with cybersecurity and compliance practices, including data protection, access control, and responding to basic incidents.Manage day-to-day functions of Microsoft 365, including email systems, permissions, and security settings.Track and report on key system metrics, including support performance, user adoption, and training participation.Deliver and coordinate training sessions to improve franchisee technical knowledge and comfort with brand platforms.Supervise support processes for franchisees, ensuring issues are logged, tracked, and resolved quickly.Gather user and franchisee feedback to recommend system improvements or escalate feature requests.Maintain and update reporting tools (Corebridge POS and Gorilla Dash) so they remain aligned with brand needs.
