We're seeking a proactive, technically minded Customer Support & Onboarding Specialist based in the United States to support our expanding client base. You'll be the face of Gorilla Dash for many of our customers-helping onboard new clients, supporting existing ones, and acting as a critical bridge between our users and the development team.This role is ideal for someone with excellent communication skills, strong technical aptitude, and a passion for customer success. Experience with franchise businesses is a strong plus, as many of our clients operate within franchise networks. You'll work closely with teams in the US, Australia, and Taiwan, so flexibility for late working hours is essential.- Guide new franchise clients through setup and onboarding- Customize onboarding plans based on client needs and business models- Deliver product demonstrations and training to new users- Provide first-line technical support via email, chat, and video calls- Troubleshoot product issues and escalate bugs or feature requests to the dev team- Maintain high levels of customer satisfaction with timely, thoughtful responses- Assist the sales team by conducting live demonstrations of the Gorilla Dash platform- Help prospective clients understand how our software fits into their operations- Serve as a liaison between clients and our product development team- Track customer feedback and manage follow-ups through CRM or project management tools- Ensure feature requests or enhancements are properly documented and communicated- Attend and represent Gorilla Dash at franchise expos and tradeshows (primarily in the US)- Engage with prospective clients, give demos, and collect feedback 
