Service Customer Care Representative / Dispatcher

Service Customer Care Representative / Dispatcher

24 Sep 2024
Wisconsin, Appleton-oshkosh-FDL, 54911 Appleton-oshkosh-FDL USA

Service Customer Care Representative / Dispatcher

Service Customer Care Representative / DispatcherLocation:Appleton, WI, US, 54911Company Description:Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.Responsibilities:

Process incoming calls from both Crown customers and Service Technicians

Dispatch technicians

Enter technician payroll hours

Process parts and service billing

Create daily work orders

Maintain records and files

Assist other departments as needed

Qualifications:

High school diploma or equivalent

Excellent phone skills

Good communication, organizational, math and computer skills

Experience with Microsoft Office

Leadership skills, technical experience and knowledge a plus

Ability to multitask

Work Authorization:Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.No agency calls please.Compensation and Benefits:Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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  • JOB REQUIREMENTS: Hourly Assistant Manager (45-Hour Work Week) Why should you join the DReaM Team? To be part of a family focused culture that allows you flexibility in your schedule to achieve your family dreams, improve your quality of life, an inspire the customer! As a member of our team you will have the opportunity and support to develop your professional and personal skills by participating in our free leadership development curriculum. Additional benefits to you can include; free and discounted meal benefits, comfortable working attire (You can wear JEANS!), career advancement opportunities, as well as health benefits! Health/Dental/Vision/Life Insurance Long Term Disability Paid Time Off Bonus Opportunities 401(k) Plan Employee Referral Bonus Opportunities! What will you be doing in the restaurant? Inspire and supporting your team to provide their best service to the customers in ensuring they meet their hunger needs, to fulfill their DReaM\'s in making a difference in our communities. Examples including but not limited to: Lead and inspire your team to ensure our customers have a positive and inviting experience by providing positive feedback and setting goals. maintain adequate staffing levels by assisting in the development of weekly team schedules, interviewing, and hiring of new DReaM Team members. Ensure the restaurant remains clean and provides a safe environment by utilizing maintenance and food safety guidelines. Assist in restaurant operations management in inventory control and record keeping. Be adaptable to a variety of situations to support your team;\'s abilities and knowledge to handle their roles in meeting customer needs. Remain calm and utilize your knowledge to help diffuse and resolve customer issues and employee wellness concerns. provide coaching, training, and positive feedback to your team in developing their professional and personal skills to take on new challenges. Make positive and inspiring relationships with customers and coworkers to fulfill yours and their quality of life. Have FUN! What does it take to join the fun & inspiring DReaM Team? The desire to grow and succeed in your personal professional development. Ex: Display strong, excellent, and effective people orientated relationship skills. Ability to occasionally lift up to 50lbs, and use your hands to prepare the meatiest sandwiches. Display drive, determination, punctuality, and maintain responsibility in working scheduled shifts. Have experience leading a diverse team in a restaurant capacity preferred. Adequate driving record t include valid driver\'s licence & insurance. Ability to work flexible hours an work independently as well with a variety of personalities. Background check completed satisfactorily & be at least 18 years old. Ability to meet tight deadlines and work in a fast-paced environment. DRM is EOE Based on Eligibility APPLICATION INSTRUCTIONS: Apply Online: www.applyarbys.com Other: e-mail resumes to jobs@drmarbys.com E-Mail a Rsum: jobs@drmarbys.com

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