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Job DescriptionCamping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.Essential Job Functions:
Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
Supervises daily Service Department activities
Supervises shop personnel providing support with technical installations
Trains employees on new products and safety procedures
Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
Tracks monthly departmental results
Reviews departmental budget with Service Manager to maximize installation sales and fees
Assures productivity standards are met
Provides "cradle to grave" customer service
May answer phones and provide assistance
Maintains a safe work area for customers and coworkers
Performs other miscellaneous duties as assigned
May cross train to perform other duties
Essential Job Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
Ability to communicate in a professional and tactful manner
Ability to prioritize work assignments & analyze and write reports
Ability to provide accurate and helpful information to customer
Ability to handle problems and facilitate successful outcomes
Willingness to accept additional tasks, duties and/or direction from management
Some supervisory experience preferred
Basic math skills
Comprehensive knowledge of product installation activities
Working knowledge of the activities, methods, procedures and policies of a Service Department environment
General knowledge of products, installation schedules, product prices and current sale items
Forklift experience/certification preferred or ability to be certified required
Valid Driver's License Required
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust and wetness
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.The compensation range for this position is $28,000-96,000. Includes base salary and variable income#OperationsManager #FRManager #Service
