Operations Manager

Operations Manager

31 Jan 2024
Wisconsin, Green bay, 54301 Green bay USA

Operations Manager

Job DescriptionCamping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.Essential Job Functions:

Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

Supervises daily Service Department activities

Supervises shop personnel providing support with technical installations

Trains employees on new products and safety procedures

Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

Tracks monthly departmental results

Reviews departmental budget with Service Manager to maximize installation sales and fees

Assures productivity standards are met

Provides "cradle to grave" customer service

May answer phones and provide assistance

Maintains a safe work area for customers and coworkers

Performs other miscellaneous duties as assigned

May cross train to perform other duties

Essential Job Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage

Ability to communicate in a professional and tactful manner

Ability to prioritize work assignments & analyze and write reports

Ability to provide accurate and helpful information to customer

Ability to handle problems and facilitate successful outcomes

Willingness to accept additional tasks, duties and/or direction from management

Some supervisory experience preferred

Basic math skills

Comprehensive knowledge of product installation activities

Working knowledge of the activities, methods, procedures and policies of a Service Department environment

General knowledge of products, installation schedules, product prices and current sale items

Forklift experience/certification preferred or ability to be certified required

Valid Driver's License Required

May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

Prolonged periods of standing, stooping, crawling, and bending

Exposure to heights and hazards related to working with electrical and welding equipment

Environmental conditions include heat, cold, humidity, noise, dust and wetness

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.The compensation range for this position is $28,000-96,000. Includes base salary and variable income#OperationsManager #FRManager #Service

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