Job DescriptionWe are seeking a highly motivated and detail-oriented Client Account Representative to join our team in Madison, WI. This role is pivotal in maintaining strong client relationships, managing accounts effectively, and delivering outstanding service. The ideal candidate will be a strong communicator, organized, and passionate about client success.ResponsibilitiesServe as the primary point of contact for a portfolio of client accountsMaintain regular communication to ensure satisfaction and address concernsProcess client requests, manage account documentation, and provide timely updatesCollaborate with internal departments to resolve client issues efficientlyMonitor account activity and identify opportunities for upselling or additional servicesPrepare reports and updates for clients and management as neededEnsure compliance with company policies and client agreements
