JOB REQUIREMENTS: Collections Specialist I (Spanish-Bilingual Required)
ID 2024-5654 Location : City Madison Category Collections FTE 1.0
Schedule Monday - Friday 8am-5:30pm plus occasional Saturdays from
9am-1pm Salary Grade 6 Min USD $19.13/Hr. Mid USD $23.37/Hr. Overview
UW Credit Union is hiring a Collections Specialist, internally known as
"Credit Solutions Specialist". If you are passionate about helping
people through life's struggles, this is the role for you. You, along
with the close-knit Credit Solutions team, will play a key role in
minimizing loss for UW Credit Union by working with members who have
fallen behind on payments, and creating realistic and achievable plans
to get their finances on track. At UW Credit Union, humanity counts
most. We're not here to judge. We understand that life happens. The
Credit Solutions Specialist's goal is to assess each member's
situation with compassion, empathy, and persistence, and craft a unique
solution to fit their needs. UW Credit Union's delinquency rate runs
below the industry average, thanks to our dedicated and skilled Credit
Solutions team. Why work for UW Credit Union? Join one of Wisconsin's
premier financial institutions, a National Top Workplace and multi-year
recipient of Madison Magazine's Best Places to Work, Wisconsin State
Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top
Workplaces to receive: 21.5+ days annual paid time off (4+ weeks) 2
weeks paid caregiver leave 2.5 weeks paid new child parental leave 2
days paid volunteer time 11 paid holidays (includes your birthday!) 401k
company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward Competitive Medical, Dental and Vision plans,
including domestic partner eligibility Discounted bus pass and bublr/
BCycle membership Employee Assistance Program And more! Responsibilities
A Day in the life of a Credit Solutions Specialist Every day will be
different. Here is a snapshot: Review and collect on assigned delinquent
loans by gathering background data, documenting member conversations,
and ensuring required notifications are sent to members Analyze accounts
to determine next steps (i.e. account type, amount owed, credit score,
collateral value, etc.) Work as a team to meet specific department goals
for delinquency and net charge offs Provide excellent service to UW
Credit Union members through verbal and written inquiries regarding
general loan questions Correspond with attorneys regarding accounts that
have been sent out for legal Serve as a liaison for auto repossession
agency & agents Serve as an engaged member of the Collections Team by
taking ownership for and recommending change in operations to enhance
productivity and For full info follow application link. UW Credit
Union is proud to be an Equal Opportunity and Affirmative Action
Employer of Minorities, Protected Veterans, Women, and individuals with
Disabilities. APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/364BE024C9044195
