Medical Device Field Service Technician I - Respiratory DiagnosticsHelp the World Breathe Easier by Collaborating with Innovative Vyaire Employees Around the WorldAs a global leader in respiratory care, we know what we do enables, improves and extends lives. We are an energetic company with a long history of revolutionary products. We devise outstanding solutions that allow patients to lead ordinary lives. We believe the best way to create new value for our customers, is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, establishing last relationships and making it a priority to listen. We are dedicated to anticipating what’s next and get it done. We thrive on contributing and making a difference.To learn more, visit our website: www.vyaire.comWatch our video: https://youtu.be/vE6nTHFElAThe Impact You’ll Make in this RoleAs a(n) Junior Field Service Technician, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
Provide prompt, effective and continuous communication with customers and internal collaborators about service call status, eta’s and resolution status.
Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
Develop a solid understanding of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as required.
Regularly interact and build strong relationships with internal and external customers.
Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
Continuous training and self-development to learn Vyaire products and applications.
Maintain a strong desire to learn the Vyaire field service business with aspirations of developing into a full-line representative as national opportunities present themselves.
Maintain company assets (car, tools and inventories) securely and in working order
Develop a solid understanding of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
Demonstrates behavior that nurtures operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
Essential function requirements:Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to comply with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately notify Vyaire Medical’s Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.)Travel: up to 90% of the timeDriving: Valid driver’s license and clean driving historyLocation: refer to active requisitionPhysical Demand: Must be able to lift a minimum of 50 lbs. without limitations or constraintsYour Skills and ExpertiseTo set you up for success in this role from day one, Vyaire is looking for candidates who have the following required qualifications:
Associate Degree or 2+ years of equivalent work experience in a technical field, and/or including military experience in a technical fie
1 year of basic electro-mechanical, electronic, or other troubleshooting experience
Additional qualifications that could help you succeed even further in this role include:
Certification in information technology, respiratory therapy or process improvement training preferred.
Certification in information technology or respiratory therapy training is a plus
Optimally connect with internal and external customers.
Electronic or biomedical equipment repair experience.
IT or network experience.
Understanding and knowledge of respiratory care and/or ventilation principles.
Desired ability to drive operational improvements within a team and business.
Self-starter and motivated to perform optimally during times of high demand.
Ability to work from home with minimal direction or guidance.
Must have a valid driver’s license and maintain a safe driving record.
Be able to travel throughout the country.
Travel: May include up to [90%] [domestic/international]Relocation Assistance: May be authorizedBenefit elections are among the most meaningful choices that we make for ourselves and our family. That is why Vyaire offers a comprehensive benefits package that includes various options to meet the diverse needs of our employees.Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Madison, WI, Milwaukee, WIFull timeWe aspire to a “higher calling” , aligning ourselves with healthcare providers to improve the lives of those who are treated with our devices.Across the Ventilation, Respiratory Diagnostics and Anesthesia Delivery & Patient Monitoring market segments, we represent the largest pure-play company of our kind, with an ambitious and innovative vision for growth. We hold each other mutually accountable for the quality and reliability of our products and work together toward setting a new market standard in these categories.We are transforming the future of respiratory care; explore how you can be a part of it.We are a unified “breathing company”, with a global team that is unrivaled in the respiratory care continuum. Each of our 5,000 people worldwide is critical to achieving our shared purpose of improving the lives of those who are treated with our devices. Our people are empowered to “do the right thing” every day and always put patients first. Our market presence, breadth of product and technical expertise enable us to impact the lives of patients around the world every day.One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person’s race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.To learn about our terms of use, please review Terms & Conditions (http://www.vyaire.com/terms-of-use) . Also, provided here is a link to our Privacy Policy (http://www.vyaire.com/privacy-policy)One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person's race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.
