Description Job Description:We are currently seeking a skilled and experienced Collections Specialist to join our financial team. The Collections Specialist is responsible for managing and undertaking a collection of outstanding accounts receivables from existing clients. This role requires someone who is capable of maintaining professionalism and providing superior customer service in difficult situations.Responsibilities:
Manage and collect on portfolio of outstanding accounts receivables.
Initiate contact with debtors and negotiate payment arrangements within company guidelines and policies.
Resolve billing disputes with customers, providing proof of debt, payment history and copy of contracts/agreements, as needed.
Maintain up-to-date, comprehensive, and accurate records of all customer communications, payment plans, and collection efforts.
Generate and send out past-due notices to customers.
Meet or exceed assigned targets for collections.
Identify and escalate accounts requiring legal action or bad debt write-off.
Collaborate with internal teams to ensure collection procedures are effective and efficient.
Recommend changes in processes, policies and standards as needed to achieve optimal collection results.
Requirements
Requirements:
Proven work experience as a Collection Specialist or a similar role.
Must have knowledge of billing procedures and collection techniques (e.g. skip tracing).
Strong communication, negotiation and customer service skills.
Proficiency in MS Office and customer service software/databases.
Good math skills and ability to handle money responsibly.
Ability to work independently and as part of a team.
High level of patience, attention to detail, and excellent problem-solving abilities.
Knowledge about laws and regulations in the collections industry.
High school diploma or GED. A degree in finance, business, or related field can be a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
